No Registration Required

Customer Relationship Management Software Quiz

0 completions



Generated by AI

1. What is the primary purpose of Customer Relationship Management (CRM) software?

2. Which feature of CRM software assists in categorizing customers based on their value?

3. What is a common benefit of using CRM software for sales automation?

4. Which aspect of CRM software plays a crucial role in personalizing the customer experience?

5. Which of the following is NOT a direct use of CRM software?

6. How does CRM software contribute to improving customer satisfaction?

7. What is a key feature of CRM software that supports targeted marketing campaigns?

8. In the context of CRM, what does the term '360-degree view of the customer' refer to?

9. Which CRM software feature helps in efficient management of a sales team's activities and tasks?

10. What advantage does cloud-based CRM software offer over on-premises solutions?