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Conflict Resolution Techniques in the Workplace Quiz

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1. What is the primary goal of conflict resolution in the workplace?

2. Which conflict resolution technique involves a neutral third party to facilitate a resolution?

3. Effective communication in conflict resolution should be:

4. In the Thomas-Kilmann Conflict Mode Instrument, which style is characterized by an individual's willingness to give up their own concerns to satisfy the concerns of the other person?

5. Collaboration in conflict resolution is best described as:

6. What is a key benefit of using negotiation as a conflict resolution technique?

7. What role does active listening play in conflict resolution?

8. Which of the following is NOT a constructive approach to handling conflict in the workplace?

9. How does recognizing and respecting individual differences contribute to conflict resolution?

10. What should be the first step in any conflict resolution process?