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Conflict Resolution Quiz

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1. What is the first step in the conflict resolution process?

2. In the context of conflict resolution, what does 'win-win' outcome mean?

3. Which of the following is NOT a common cause of conflicts?

4. What role can active listening play in conflict resolution?

5. What is the role of a neutral third party in conflict resolution?

6. Which of these is indicative of a passive approach to dealing with conflict?

7. In the process of conflict resolution, what does assertive communication allow for?

8. Which of these conflict resolution strategies/tactics is most effective when quick, decisive action is necessary?

9. What's the major drawback of using the 'avoidance' strategy in conflict resolution?

10. When might a conflict be considered 'productive'?