Kyle Andrew Hirsch
August 11, 2016
Organization: Confluence Discovery Technologies
Role and Responsibility: I am a Business Development Intern responsible for
cold calling potential clients as well as organizing Confluences client database.
Chapter 5 (Lesson 3)
Cheaper and better to keep old customers.
Keep customers happy.
Have customer driven quality.
Annuity relationship where a customer provides a long-term, steady income stream to the
Actively solicited customer feedback
Total quality Management
Dr. Gregory Bier
1. Why is product quality easier to define than service quality? Provide examples
Product qualities are a group of features and characteristics of a saleable good that
When reading this article, I feel great concern for both the economy in
Europe and the managers who are managing the companies. With Europe being in a
financial crisis (not the best place to move and begin your career), I would expect
them to begin using
A promise in exchange for a completed act- unilateral contract
A promise in exchange for a promise- bilateral contract
The reason an unconscious emergency room patient will have to pay for medical
treatment- quasi contract
A contract enforceable by all pa
1.Product and service both are evaluated on the basis of qualitative attributes.
Yet, the service quality is difficult to defined in concrete terms because service
involves more intangible elements as compared to product quality. The intangible
Organizational Field Experience Overview and Goals Paper
Overview and Rationale (also see syllabus). An organizational field experience project provides an
opportunity to develop and use your skills while learning about and benefitting a community or stat
1- The two types of negotiable instruments are orders to pay (order paper) and
promises to pay (promise papers). Order papers include drafts which is an order by
one person to another person or to bearer and check which is a draft drawn on a
bank and paya
Recognize opportunities where other see chaos or confusion
Are aggressive catalysts for change within the market place
Challenge the unknown and continuously create the future
Small Business Owners (shakespears)
Process theories of motivation
Focus on how these factors (whatever they may be) energize,
direct, sustain, and stop behavior.
The how rather than the what of motivation
Goal setting theory- Two elements of a goal
1MANAGEMENT 4970 (Spring, 2017)
217 Cornell Hall
Office hours: By Appointment
My Teaching Philosophy/Approach: I am an adjunct faculty member because I enjoy learning and
teaching. I love leaning
Theory must have 4 elements:
Induction Process of generating a theory by observation and description
Deduction Process of proposing a model based on prior research and design.
Demings 14 Points for Managem