A group is
a) a collection of individuals who interact with each other such that one
persons actions have an impact on the others.
b) made up of managers, subordinates, or both with close associations
among group members that influence the beh
1) Consider Majority Rule
Sometimes a group conflict can be resolved through majority rule. That is, group
members take a vote, and the idea with the most votes is the one that gets
The majority rule approach can work if the participants feel
Phase 1: Investigation
The first step in negotiation is the investigation, or information gathering stage.
The first place to begin is with yourself: What are your goals for the negotiation?
What do you want to achieve?
During the negotiation, youll inevi
Phase 4: Bargaining
During the bargaining phase, each party discusses their goals and seeks to get
A natural part of this process is making concessions, namely, giving up one
thing to get something else in return.
Making a concession is not
1) Change the Structure
Development of discontent
Reduced group effectiveness
Reduced group cohesiveness
Increased stress and anxiety among individuals
What are some primary causes of conflict at work?
Conflict and Negotiations
Understand the different types of conflict
Understand the causes of conflict
Understand the consequences of conflict
Understand how to manage conflict effectively
Understand the stages of the negotiation
Resources such as money, time, and equipment are often scarce.
Competition among people or departments for limited resources is a frequent cause
When a group of employees have access to such resources while others do not,
People exhibiting a competing style want to reach their goal or get their solution
adopted regardless of what others say or how they feel.
Competition may lead to poor relationships with others if one is always seeking to
maximize their own
Letting Your Ego Get in the Way
Thinking only about yourself is a common mistake
Instead, think about why the other person would want to accept the deal.
People arent likely to accept a deal that doesnt offer any benefit to them. Help
them meet their own
A moderate amount of conflict can actually be a healthy (and necessary) part of
The impact of too much or too little conflict can disrupt performance. If conflict is too
low, then performance is low. If conflict is too high, then perf