1. What is customer service?
Customer service is the ability of employee that delivers services and productions to
internal and external customers.
Homework # 6
CSR 282-Customer Relations Management: Fall 2014
Name: Mi Hyun Kim
Email: firstname.lastname@example.org Signature:_
1. What are behavioral styles?
Observable tendencies that you and other people exhibit when dealing with
tasks or people.
2. What are the
Homework # 3
CSR 282 Customer Relations Management: Fall 2014
Name:_Mi Hyun Kim Email: email@example.com
Regarding the importance of effective communication, what are two
elements in making interaction with customers successful?
Tech Free Reflection
This assignment was definitely frustrating at times, but it did serve its purpose in showing me
how technology can be a distraction in ones life. I was able to track my phone usage time by
downloading the app Moment and was not comple