Labor Standards for Waiting Lines 2000-2003 Gary M. Thompson Use Restricted to Instructional Purposes at Cornell University lambda mu PrdStd SrvStd-Avg SrvStd-Max SrvStd-% Labor Cost Wait Cost Trans Value WalkWaitTime
Labor Standard Method Productiv
McDonald's and Burger King have very different ways of competing in the marketplace. While McDonalds' goal is to standardize their food so that it caters to a mass market of customers, Burger King attempts to customize their food so to personalize ea
Process Layout grill burger, toast buns, put on condiments, assemble sandwich grill bun carmelizer deep-fryer 45 hourly crew members Crew Bonus System most training done on-the-job w/ training course and 15-min. video use grill slips emplo
Will Malnati 433362 301 HW #2 09/20/05 a) The current table mix is not very efficient for several reasons. For one, there is an insufficient amount of tables for accommodating parties larger than 6. According to probability, 30% of the party sizes wi
Service Diary for Module 4 Company/business: Mama Teresa's Pizza, Ithaca, NY The Service Process: Customer enters store, walks up to counter, picks a slice of pizza (on display) and orders it. Order taker puts slice on tray and walks it to the oven.
Service Diary for Module 6 Company/business: Malnati Event Planning: Opening of Casinos The Service Process: Chief event coordinator is chosen, coordinator is given a time frame in which the event must be planned by (date of event), coordinator hires