Conflict and Group Climate
1. According to your class notes, what is the definition of conflict?
An expressed struggle between at least 2 interdependent parties who perceive in
compatible goals, scarce resources, and interference from others in achieving
Intragroup conflict occurs
within a group or between group members
Intergroup conflict occurs
between two different groups
success of any member means another one fails
Aspects of competition
scarcity or resources
Perceived vs. Real
ability to recognize feelings, judge which feelings are appropriate in which situations and to
communicate those feelings effectively (Goleman)
our experiences and interpretations of internal sensations as they are shaped b
Gender Speech Community
-socialization into gender speech communities
-gendered communication in practice
-misunderstanding between gender speech communities
-girls think abstract guys think concrete.
Guidelines for improving verbal communication
5 stages in order
Forming, Storming, Norming, Performing, Adjourning
Elements of Orientation
Monitoring of behavior
What forms can conflict take?
False or contingent, escalation of conflict
Elements of norming
Unity, Stability, Satisfaction, Internal dyna
Primary features of a small group
Secondary features of a small group
Reasons why people join groups
Attraction theory, interpersonal communication, lack of volition
Types of small groups
Primary: immediate fa
4 components of listening
1. Sensing (hearing the message)
3. Evaluate the content
4. Memory: retain & respond
Choosing one message over the other
Reasons for selective attention
1. Some things are more important than o
People agree to meet outside work to discuss problems and how to solve those problems.
Americans don?t like to work outside of work hours and not get paid, so its difficult.
Self-managing work teams
intact, interdependent group of about 6
-give careful consideration
-positive feedback encourages creativity
-negative feedback encourages reduction in deviation/ can keep group on task
disorganization, stagnation & chaos
-by increasing inputs of energy & information, groups ca
"going beyond the boundaries of technology, knowledge, social norms or beliefs. [or] seeing
and acting on new relationships, thereby bringing them to life."
A task that involves learning by doing, perhaps through trial and error.
-Most popular and useful techniques for creative problem solving;
-4 Guidelines include: 1. the more ideas, the better; all idea are welcome; no criticism
("freewheeling"); hitchhike on other ideas
-Occurs when a
1. Define the goal.
2. Examine the constraints preventing our achievement of the goal.
3. Consider the possible alternatives within the constraints.
(D.E.C.I.D.E. acronym) cont.
"What we say"
developing a cognitive meaning that focuses on either/ or choices of a group and creates an
understanding of the group's purposes, goals, and interactive processes
"How we say something, includes norms and rules"
Categories of Diversity
Gender, Race, age, religion, ethnicity, geographic location, social and economic class, access to
education, ability, sexual orientation, different communication contexts, family status, physical
attractiveness, first language
Assumptions abt how people are supposed to behave
Different for each group
Define the nature of the group and relationship among members
Expresses collective values
Identifies place of group members
Shared among the group
Tell us what we
Group Process Models
1. Linear Models
2. Cyclic Models
3. Nonsequential Models
Path dependent Phase models
Decision Making/ Problem Solving
Management Training groups
-Path dependent cyclic models
What are the stages of socialization
What occurs in socialization
assimilation, accommodation, acceptance
What occurs during maintenance?
What occurs during resocializati
Normative influence is that which
conform w/ positive expectations of others
Informational influence has basis in
factual concerns of an individual or group
Informational influence relies on
Informational influence is motivated by a d
Diversity in Groups
1. What is the difference between culture and co-culture?
Culture: learned system of knowledge, behavior, attitudes, beliefs, values, and
norms that is shared between a group of people (in one large culture there can be
Effective Role Performance in Groups
1. Understand the difference in the three types of needs identified in the
Fundamental Interpersonal Relationship Orientation (FIRO) Theory by Schutz
a. The Need for Inclusion an inclusion need represents
1. What are four qualities associated with interpersonal attraction?
We want people like us, but an attribute that we dont have so
can balance/fulfill us
3. Proximity, contact, and inter
1. Explain mutuality of concern.
a. Everyone is committed to the goal at the same level
a.i. Committed handles everything, organizes
a.ii. Resistant works against goal of group. Working to sabotage
a.iii. Disengaged does not show up to m
Group Problem Solving
1. What is the difference between decision making and problem solving?
Decision making- choice between alternatives. Stating opinions
Problem Solving- clear analytical process. Analyze issues from a variety
of angles. Make many man
Introduction to Group Communication
1. *Explain the six characteristics of small groups.
a. Small number of people 3-9 people, minimum number of people will
allow you to achieve a task effectively
b. Common purpose or goal all group members are working to
-Behavior or communication that influences, guides, directs, or controls a group.
Leadership involves influence, management, and goal accomplishments; also involves a
power relationship (some sort of power that motivates and gets followers to r
Listening and Ethics in Groups
1. Explain the difference between hearing and listening.
Hearing requires only physical ability; listening requires complex thinking
Explain the four types of listening.
Comprehensive-listening to understand. Ana
Nonverbal Communication in Small Groups
1. What are three reasons it is important to study nonverbal communication?
-Spend more time communicating nonverbally. Receiver = most important in
process. Cannot NOT communicate, everything we do is communication
Know the seven questions groups should ask when planning a meeting.
Why are we meeting? (to have a clear and specific purpose or else time is wasted.
Also, it helps communicate the purpose to everyone in the group)
Who should attend the me
Verbal and Nonverbal Communication in Groups
What are three reasons it is important to study nonverbal communication?
Spend more time communicating nonverbally
Emotions are expressed nonverbally
Nonverbal communication is more believable
Brainstorming is also known as
Father of Groupthink
violation of any group norm by a group member
Types of deviation
How do groups react to deviance
Removal from the group