Notes from textbook
Managing Demographic and Cultural Diversity
Diversity refers to the ways in which people are similar or different from each other.
What are the Benefits of Diversity?
- Higher Creativity in Decision Making
- Better Understanding and Se
1) Describe Attribution Theory, including the roles of distinctiveness, consensus, and consistency
in determining whether we make internal or external attributions.
Attribution theory tries to explain the ways we judge people differently, depending on the
1. Describe the difference between affect, emotion, and mood.
Affect is a generic term that covers a broad range of feelings people experience in the
form of both emotions and moods. Emotions are intense, brief, feelings directed at
someone or something u
1. Explain the difference between the cognitive, affective, and behavioral components of
Cognitive component - Is a description or belief in the way things are. One example
would be the statement My pay is low.
Affective component - Is the
Applying Motivational Theories
Hierarchy of needs
5 needs physiological, safety, social, esteem and selfactualization.
Motivation factors (strong contributors to job satisfaction).
Hygiene factors (though not strong contributors to satis
Chapter 5 notes
Theories of Motivation
Performance = motivation * ability * environment
Motivation: peoples desire to achieve a goal
Ability: Skills and knowledge needed
Environment: External such as resources, info and support
Motivation = Direction + In
MGMT 330 Spring 2013
FINAL EXAM STUDY GUIDE
What you should know from each chapter:
Chapter 2: Managing Diversity
1. What is diversity, including the dimensions of diversity on PP slides
2. What are the 3 categories of discrimination (discussed in the lec
MGMT 330: Organizational Behavior
DAQ 1 Chapter 1
1. What is organizational behavior?
OB is the systematic study and application of knowledge about how individuals and
groups act within the organizations where they work.
2. Name two academic disciplines t
Ch 10 Conflict and Negotiation Class notes
Conflict within a person. It arises when a person is uncertain about
what is expected or wanted, or has a sense of being inadequate to
Conflict between two people.
Rokeach Value Survey
On the following two pages are two lists of values, each in alphabetical order. Each value is
accompanied by a short description and a blank space. Your goal is to rank each value in its
order of importance to you for each of the two
Think about an effective "leader" that you know. This can be someone you have
worked with/for, a team leader, a friend, a relative, etc. He/she can be a formal or
Last summer, I was an intern for a firm name MGI pacific. The person I am go
PAR #3: Values
Take a few minutes to complete the values survey that is attached below. Note that I
consider your responses personal to you and will not ask you to share your actual survey
with me so be honest with yourself.
Chapter 3 in our OB text state
What do you anticipate your performance will be in each of the courses you
are taking? (Note: you can focus on all your classes or just particular ones).
What are your expectations of each course? (Same note as above)
What do you expect from your personal
1. Overall, how did you feel about the assignment to ask people to talk about your
I feel like it is good to hear about what friends have to say about myself and then use
those feedbacks to improve myself further. Listening to what my fr
Chapter 2 Discussion Questions
1) Describe the two levels of diversity.
Surface-level diversity is the differences in easily perceived characteristics, such as gender,
race, ethnicity, age, or disability, that do not necessarily reflect the ways people th