Strategic management overall, long-run management
Strategic planning the process of making plans and decisions that are focused on longrun performance
Strategic plan a comprehensive plan that provides overall direction for the
The Buffalo Zoo
1. Donna illustrates being an effective leader first and foremost, by being a good
communicator. Communication is a foundation for success of an organization. With
her communication skills and her passion for the industry itself, she
Managerial Challenges in the 21st Century
Management is defined as the process of administering and coordinating effectively and
efficiently in an effort to achieve the goals of the organization. Managers plan, lead, organize,
and control. Today
Chapter 7 Quiz
1. Kay Millers job challenges her to use various skills and abilities on a daily basis.
Kays job has high degree of skill variety.
2. The process of determining the task to be done, who will do them, and how those
tasks will be managed and
Organizing the process of determining the tasks to be done, who will do them, and how those
tasks will be managed and coordinated
Job design the set of tasks and activities that are grouped together to define a particular job
Job description det
1. Horizontal communication is that which flows both within and between departments.
2. Feedback can include very personal feelings. True
3. Suppose that you meet with your supervisor in her office. The setting of your
supervisors office is kno