Business Data Communications and
Jerry Fitzgerald and Alan Dennis
John Wiley & Sons, Inc
Dwayne Whitten, D.B.A
Mays Business School
Texas A&M University
Introduction to Data
Chapter 1 Outline
Ch. 10 Vocab
1. Bankruptcy: under US law, this protects a firm from creditors while mgmt reorganizes to restore solvency.
2. BCG matrix: analyzes busn opportunities according to market growth rate and market share.
3. Business strategy: identifies how a d
Ch 19: Operations & Service Management
1. B/E analysis: performs what-if calculations under different rev and cost conditions.
2. B/E point: occurs were revs just = cost
3. Competitive advantage: the ability to do something so well that one out-performs c
Ch 13: HR Management
1. 360-degree appraisals: Includes superiors, subordinates, peers, and even customers in the appraisal
2. Affirmative action: An effort to give preference in employment to women and minority group
3. Assessment cente
Ch 12: Org Culture and Change
1. Biculturalism: is when minority members adopt characteristics of majority cultures in order to succeed.
2. Bottom-up change: Change initiatives come from all levels in the organization.
3. Change leader: Tries to change th
Ch 11: Organization Structure & Design
1. Adaptive org: an org that operates with a minimum of bureaucratic features and encourages worker
empowerment and teamwork.
2. Authority-and-responsibility principle: type of principle that authority should equal r
Resources, markets, and competition are worldwide in scope.
The process of growing interdependence amoung elements of the global economy.
Involves managing operations in more than one country.
Ch 6 & 7j
Raw facts and observations.
Data made useful for decision making.
Helps us acquire, store and process information.
Use IT to collect, organize, and distribute data for use in decision
Ch. 1 & 2
The collective brainpower or shared knowledge of a workforce.
Someone whose mind is a critical asset to employers.
Describes differences among workers in gender, race, age, ethnicity, rel
Ch 3 & 4
The general environment is comprised of economic, legal-political,
technological, sociocultural, and natural environment conditions.
The deliberate blockage and denial of public access to information posted
Ch 8: Team Dynamics
1. Brainstorming: a freewheeling, face-to-face meeting where team members arent allowed to criticize but are
encouraged to speak freely, generate as many ideas as possible, and build on ideas of others.
2. Brooks law: the principle tha
Ch 7: Decision Making and Creativity
1. Anchoring and adjustment heuristic: a natural tendency for people to be influenced by an initial anchor point
such that they dont sufficiently move away from that point as new info is provided.
2. Availability heuri
Ch 6: Performance Practices
1. Autonomy: the degree to which a job gives employees the freedom, independence, and discretion to schedule
their work and determine the procedures used in completing it.
2. Employee stock ownership plans (ESOPs): a rew
1. Balanced scorecard (BSC): goal-setting and reward system that translates the orgs viosion and mission
into specific, measurable performance goals related to financial, customer, internal, and learning/growth
(i.e., human capital) processes.
Ch 1: Intro to OB
1. Absorptive capacity: ability to recognize value of new info, assimilate it, and use it for value-added activities.
2. Corp. social responsibility (CSR): org activities intended to benefit society and the environment beyond the firms
Running head: Operations Management
Module Four, Mid-Term Assignment
Joanna French is currently working a total of 12 hours per day to produce 240 dolls. She thinks
that by changing the paint used for