Chapter 4 Outline
Understanding Social Perceptions and Managing Diversity
1) A social information processing model
a. Perception a cognitive process that enables us to interpret and understand our surroundings.
b. Social Perception
In the beginning of the semester each student filled out their demographics as well as a
few self-assessment surveys. The data was grouped into a spreadsheet with previous data from
other classes. As our group was looking through the data we thought it wo
1) What Does Leadership Involve
a. Leadership is defined as a social influence process in which the leader seeks the voluntary
participation of subordinates in an effort to reach organizational goals.
b. Trait Theory
1) Organizations: Definition and Dimensions
a. What is an organization?
i. Organization a system of consciously coordinated activities or forces of two or more
ii. Unity of command principle specifies that each e
1) A Modern View of Conflict
a. Conflict is a process in which one party perceives that its interests are being opposed or
negatively affected by another party.
b. Functional vs Dysfunctional Conflict
i. Functional confl
1) Influencing and Persuading Others
a. 9 Generic Influence Tactics
i. Soft Tactics
1. Rational persuasion trying to convince someone with reason, logic, or facts.
2. Inspirational appeals trying to build enthusiasm by a
1) Basic Dimensions of the Communication Process
a. Communication is defined as the exchange of information between a sender and a receiver,
and the inference (perception) of meaning between the individuals involved.
1) The Fundamentals of Employee Motivation
a. Motivation represents a psychological process that cause the arousal, direction, and
persistence of voluntary actions that are goal directed.
i. Integrated Model of motivation
Effective Groups and Teams
1) Fundamentals of Group Behavior
a. Group two or more freely interacting individuals who share collective norms and goals and
have a common identity.
b. Formal and Informal Groups
i. Formal gro
Chapter 5 Notes
1) Intelligence and cognitive abilities
a. Intelligence represents an individuals capacity for constructive thinking, reasoning, and
i. 2 Types of abilities:
1. General mental ability needed for all
1) Models of Decision Making
a. The Rational Model proposes that manages use a rational, four-stage sequence when making
i. Stage 1: Identify the problem or opportunity / determining the actual verses the desi
Organization Behavior Chapter 2 Notes
1) Organizational Culture is the set of shared taken-for-granted implicit assumptions that a group holds
and that determines how it perceives, thinks about, and reacts to its various environments.
a. Characteristics o
Chapter 7 Notes
1) Adamss Equity Theory of Motivation
a. Equity Theory is a model of motivation that explains how people strive for fairness and
justice in social exchanges or give-and-take relationships.
i. People are motivated to
OB Chapter 3 Outline
1) Developing a Global Mind-set
a. Competencies needed to develop a global mind-set:
i. Intellectual Capital Knowledge of international business and ability to learn,
characterized by global business savvy, cognitive complexity and co
Organizational Behavior Chapter 1 Notes
1) The field of Organizational Behavior: Past and Present
a. Organizational Behavior is an interdisciplinary field dedicated to better understanding and
managing people at work.
b. The Human Relations Movement
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THE ORGANIZATIONAL CULTURE
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HUMAN BEHAVIOR IN ORGANIZATION
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