Emotions Affective states corresponding to specific feelings, such as anger, that tend to be
associated with particular events, people, or other stimuli. (page 375).
Feeling A decision style focused on subjective evaluation and the emotional reactions of
Anchoring bias A cognitive bias in which the first piece of information that is encountered
about a situation is emphasized too much in making a decision. (page 374).
Brainstorming A process in which a large number of ideas are generated while evaluation
1. (a) What are the major group decision-making techniques? (b) If you were dealing
with diversity-based infighting, which of these techniques would you try first, and
a. Major group decision-making techniques: (pages 382-384).
1. (a) Describe a personal situation involving a reference point. (b) Were you above
or below your reference point? (c) What was the effect on your behavior?
a. A reference point can be a goal, a minimum acceptable level of performance, or
perhaps the ave
1. (a) What are the basic steps in decision making? (b) How should a decision
maker approach the problem-definition step? (c) Why do decision makers usually
fail to achieve optimal decisions?
a. The basic steps in decision making are: defining the problem
1. (a) What types of team processes can have a positive influence on team
performance? (b) What processes can have negative effects?
a. Positive team processes include team cohesion, social facilitation, and
communication. However, these same processes ca
(a) What makes a collection of people a team? (b) How does a team differ from a
group? (c) What are some different types of teams?
a. A team is a group that consists of two or more people, working independently
within an organization, with tasks that are
1. (a) Define interpersonal communication. (b) How do formal and informal
communication processes differ?
Interpersonal communication involves a direct verbal or nonverbal
interaction between two or more active participants. It can take many forms, bot
1. What are six organizational barriers to effective communication?
a. Organizational barriers to effective communications are: information overload,
information distortion, specialty area jargon, time pressures, cross-cultural barriers,
and network break
Why is communication strategically important to organizations?
Without effective communication, human capital in the organization will be
underutilized and will not be leveraged successfully. Organizations that do not
use their human capital well us