Chapter 14 The Changing Landscape of Organizations
Contingent Worker: Temporary workers such as independent consultants, day laborers,
temporary clerical workers, and home health workers.
Convergence: An approach to
Chapter 13 Technological Processes
Asynchronous Communication: Communication between individuals at different points in time.
Asynchronous communication is facilitated by communication technologies.
Chapter 12 Organizational Diversity Processes
Assimilation: A unilateral process in which minority culture members adopt the norms and
values of the dominant group in the organization.
Cultural Separatism: A situatio
Chapter 11 Processes of Emotion in the Workplace
Appraisal-Focused Coping: A coping strategy that involves changing the way one thinks about
Bounded Emotionality: Mumby and Putnams conceptual fra
Chapter 10 Change and Leadership Processes
Contingency Theory of Leadership: Proposes that it is important to match the leadership style
to the characteristics of the situation.
Crisis Stage: A trigger (e.g., natural
Chapter 9 Conflict Management Processes
Accommodating: A conflict management style characterized by satisfying anothers needs while
sacrificing ones own needs.
Arbitrator: A third-party conflict negotiator who has th
Chapter 7 - Assimilation
Anticipatory Socialization: The socialization process that occurs before an individual enters the
Assimilation: According to Jablin, the ongoing behavioral and cognitive process
Chapter 5 Cultural Approaches
Cultural Artifact and Behaviors: First level of Scheins model. The physical and social
environment that organizational members have created.
Cultural Assumptions: Third level of Scheins
Chapter 4 Systems Approaches
Assembly Rules: According to Weick, the procedures that can help organizational members to
make sense of relatively unequivocal information.
Boundary Permeability: A characteristic of sys
Chapter 3 Human Relations and Human Resources Approaches
Affiliation Needs: The need to give and receive human affection and regard. The third level of
Maslows Hierarchy of Needs.
Authority-Compliance Management: The
Chapter 2 Classical Approaches
Authority and Responsibility: Fayols principle of organizational power that proposes that
managers should hold authority that derives both from their position in the organization and th
Chapter 1 The Challenge of Organizational Communication
Climate Change: Changes in worldwide climate (typically reflected by warmer temperatures
and stormy weather) that are resulting from the activities of individua
Ethnographic stories for market
Ethnographic research is a collaborative sense making
process in which ethnographers and their clients
reconstruct consumer experiences into stories (Cayla &
Cultural Tales Library Research
Cayla, J., & Arnould, E. (2013). Ethnographic stories for market learning. Journal Of
Marketing, 77(4), 1-16.
In this article, the authors, Julien Cayla and Eric Arnou
My Grandpa said that he was basing his answers on his personal experiences and he
couldnt say much about what others may have experienced in his time. He always worked for a
division of a national company who in turn