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The Quality GurusDr. W. Edwards Deming, Dr. Joseph Juran, Philip Crosby have
made a significant impact on the world through their contributions to improving not only
businesses, but all organizations including s
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Deming was an expert statistician whose talent was put to use during World War II to
help improve the quality of war materials. After the war, he was invited to Japan to
help produce innovative, quality products
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Deming's Seven Deadly Diseases
1. Lack of constancy of purpose
A company that is without constancy of purpose has no long-range plans for staying in
business. Management is insecure, and so are employees.
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Deming states the following as one of the Seven deadly diseases:
Evaluation of performance, merit rating, or annual review. The idea of a merit rating is
alluring. The sound of the words captivates the imaginati
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Similarities and Differences Between Deming, Juran and Crosby on
Quality requires a strong upper management commitment.
Requires a shift in culture.
Responsibility is placed on
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The 14 Deming points:
1. Create constancy of work.
Do you have clear goals for the organization communicated to all employees?
This Deming point was cited when the team members of Fiero plant were
Quality Management Systems
An organisation will benefit from establishing an effective quality management system (QMS). The
cornerstone of a quality organisation is the concept of the customer and supplier working together for their