A field of study that investigates the impact that
individuals, groups & structures have on behavior
within an organization for the purpose of applying
such knowledge towards improving an
9.1 Organisational Conflict
Types of conflict:
Interpersonal conflict between individuals
Intragroup conflict within group/team/section/dept.
Intergroup conflict between group/team/section/dept.
Inter-organisational conflict between 2 orgs.
10.2 Factors affecting the organizational structure
The external environment
10.3 Job Design
more tasks added
more responsibility added
Coping with Stress
The greatest weapon against stress
is our ability to choose one thought
Social Support Network
6.5 Group Development Stages
Forming uncertainty, familiarizing, clarification
Storming intra-group conflict, leadership conflict
Norming cohesiveness, close ties between members
Performing the group is fully functional
Adjourning disbandment; applicable
12.1 Forces for Organisational Change
Dr John Kotters Model for Change
Individual Resistance to Change:
Fear of the Unknown
Selective Information Processing
Organisational Resistance to Chang
Case study: Leadership characteristics and skills of
Identify characteristics that are present to reflect is Norman Brinker a manager? A
Leader is the one that is more concerned with doing the right thing and ma
Section 1: Introduction
Research shows that there are number of definitions of leadership that exist.
Robbins, 2009, defines leadership as the ability to influence a group towards the
development of goals.