Thought: First, information exists in the
mind of the sender. This can be a concept,
idea, information, or feelings.
Encoding: Next, a message is sent to a
receiver in words or other symbols.
Decoding: Lastly, the receiver transla
1.Issue Instructions to staff to tell
them what to do and thus enable the business
This is referred to as vertical communication.
people at the same lev
You will be writing to
2. convey information
3. request the resources necessary to
accomplish a goal.
You will have a definite purpose to fulfill
in each message such as placing an order,
or it may be more encompassing such as
What Email is and How ItWorks
Email can be explained in terms of postal mail,
and both the purpose and basic operating are
the same: exchange messages. Yet email can
do some things that postal mail can't, and it
does other things much better.
Types of Communication
There are a variety of ways of behaving when
we are communicating with others. The
appropriate choice of behaviour is vitally
important if we are to communicate
Four different types
If you had read the instruction
You are probably ignorant of the fact
You claim that you returned the item.
According to you, the item stopped
You must comply with our
We expect you to complete all
portions of the for
The ability to communicate in a personally
effective and socially appropriate manner.
We- not Me Oriented
Communication competence can only be
determined in terms of our relationship with
groups to succeed, individual
goals should be of secon
The main components of communication
process are as follows:
2. Sender / Encoder
5. Recipient / Decoder
Communication is affected by the context in
which it takes plac
Seven Myths and Realities About
the Nature of Communication
We communicate only when we
consciously and deliberately
choose to communicate
Reality: We communicate many times
when we are not consciously aware that
we are communicating.
Problems with meaning, significance,
and the sending and reception of the
meaning of the message.
2. Organizational Barriers.
Problems with physical distance
between members; specialization of
task functions; powe