o Principles of Forecasting
Many types of forecasting models that differ in complexity and amount of
data & way they generate forecasts:
Forecasts are rarely perfect
Forecasts are more accurate for grouped data than for individual items
Product Design & Process Selection
o Product design the process of defining all of the companies product
Product design must support product manufacturability (the ease with
which a product can be made)
Product design defines a products
o Capacity has a cost, whether it is used or not
Capacity is the maximum output or producing ability of a machine,
person, factory, etc.
Capacity can be measured in physical terms
Measure of the amount of work done
o ISO 9000
Meaning of Quality
degree of excellence of a thing
American Society for Quality
totality of features and characteristics that satisfy needs
Consumers and Producers Perspective
o Meaning of Quality:
Operations and Supply Chain Strategies
o Be able to:
Explain the relationship between business and functional strategies
and the difference between structural and infrastructural elements.
Describe some of the main operations and supply chain decision
Basics of Lean
o How to See and Eliminate Waste
Slides courtesy of Doug Fingles, MERC
Lean is not an acronym
It means to do more with less waste
Most processes in North America are 95% waste
Actual hands-on time is only 5%
The largest pro
o Process Thinking
The Process View of Business
Measuring Process Flows
Measuring Process Flows at Pizza U.S.A.
Process-Flow Analysis as Asking Questions
Business Process Reengineering (BPR)
o Process Thin
New Service Development and Process Design
Levels of Service Innovation
Major Innovation: new service driven by information and computer
Start-up Business: new service for existing market
New Services for the Mar
Master Production Schedule
o Provides basis for:
Making good use of manufacturing resources
Making customer delivery promises
Resolving tradeoffs between sales and manufacturing
Attaining strategic objectives in the sales and operations plan
o What i
Perform Function Operations & Composition
o What is the difference between a power function and a polynomial equation?
o What operations can be performed on functions?
o What is a composition of two functions?
o How is a composition of functions evaluate
What is a Supply Chain?
o A supply chain is the system of organizations, people, activities, information and
resources involved in moving a product or service from supplier to customer.
Supply chain activities transform raw materials and components into
o Scheduling Operations
Companies differentiate based on product volume and product variety
Differentiation affects how the company organizes its operations
Each kind of company operation needs different scheduling techniques
o What is quality improvement?
o Why is it important to the resident?
o To the practicing physician?
o How does QI relate to Patient Safety?
Competency Questions in your PIF
o List the activities in which residen
o Independent demand finished goods, items that are ready to be sold
E.g. a computer
o Dependent demand components of finished products
E.g. parts that make up the computer
o Types of Inventories
Raw materials & purchased parts