BUSINESS B119/MNA11
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BUSINESS B119/MNA11 Customer Service

  • School:
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  • Professor:
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    EdKhouri, reed, kevin rudick
  • Average Course Rating (from 1 Student)

    4.0/5
    Overall Rating Breakdown
    • 1 Advice
    • 5
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    • 4
      100%
    • 3
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    • 2
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    • 1
      0%
  • Course Difficulty Rating

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    • Medium 100%

    • Hard 0%

  • Top Course Tags

    Lots of Writing

    Many Small Assignments

    Participation Counts

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    • Profile picture
    May 23, 2016
    | Would recommend.

    Not too easy. Not too difficult.

    Course Overview:

    I would recommend this course because it offered a different perspective. You not only see it as an employee dealing with customers, but also as the customers point of view.

    Course highlights:

    the highlights were what could be done to satisfy the customer without giving a way the farm. What companys can do to fine tune their customer service department. Also, it showed what kind of training can be done and the importance of it.

    Hours per week:

    9-11 hours

    Advice for students:

    Read the assigned reading, and be thorough in your papers

    • Spring 2016
    • kevin rudick
    • Yes
    • Lots of Writing Many Small Assignments Participation Counts

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