You have found that workers are often failing to carry out work according to your instructions.
The phrase you keep hearing from them is, Nobody told me. You have reflected on your own
communication process and determined that changes need to be made to i
You want to send a clients information to a network contact you have. The contact is based
overseas. Taking the relevant legislation into account, are you permitted to do this without the
clients permission? Explain. (4050 words)
This is privacy legislati
You are training a worker who has a significant hearing impairment. List at least five things
you could do to increase the chances that the communication would be successful.
1. Be in the conversation visually aswell, point with your arms and make some
Your organisation has a policies and procedures manual with a section of communication
processes. They have asked you to add to it by developing a section on the requirements that
need to be met when writing reports. What are five of the things you might
You need to tell a group of workers that the lifts in the building are not working and that they
will need to use the stairs for the rest of the day. What method of communication would be
suitable here? Explain. (4060 words)
Verbal communication You would
You need to tell a group of workers about changes to how they need to submit their expenses
and what items qualify as expenses. What method of communication would be suitable here?
Explain your answer in a short paragraph. (5075 words)
Writing method Send
A worker wants to talk to you about their career path and what they can do to increase their
chances of promotion when the next opportunity arises. You do not particularly like the
worker. Is this likely to create a barrier to effective communication? Exp
You are going to talk to staff about how they can reduce their impact on the environment at
work. You have decided to use the presentation format to do this. How would you structure
your presentation? (Half a pageone page).
Welcome everyone this presentat
You need to write a document about a reasonably complicated subject matter. You are
worried workers will not understand it because of the technicality of the information. Identify at
least four things you could do to reduce the impact of this barrier to c
Organisationalcommunication It can be anyone from CEO to worker or the other way
around and be both formal and informal.
Interpersonalcommunication it can be anyone because it can interviews, con
When should the record be created? Why? (70100 words)
Records should be created for legal reasons, such as documents that record the steps that
were taken before terminating an employee in the event that the employee brings a suit for
unfair dismissal. Re
3. Make a list of at least five ways that your communication might differ when speaking to a
more senior manager and a friend. Identify the context involved here. (4060 words)
You always greet a senior manager properly, you definitely dont greet your frie
1. You need to provide some feedback to a worker whose work is not meeting quality
standards. In a short sentence, describe the reason for this communication event.
How might it be affected by inner/ psychological context? (5060 words)
Hi, Ive noticed tha
2. You arrive at work late one morning and walk past two colleagues. You hear one of the
workers say, He gets away with everything. You automatically assume they are talking about
you. When you question them about this they tell you that they were talking
Identify two ways you could provide the customer with a record of the communication process
and its outcome. (5075 words)
You can send letters to customer that will also be of use as they provide evidence of all the
steps taken to respond to enquiries and
You have handled a customer complaint that was escalated to you from a team member. You
had quite a detailed conversation with the customer over the phone and managed to
negotiate a solution to the situation. You have decided to make a record of the commu
A worker wants to talk to you about the way another worker is treating them. This worker often
comes to you to complain about other members of the team and you have become bored with
their grumblings. Is this likely to create a barrier to effective commun
Nominate seven effective listening techniques in a bullet point list (ie things a person can do
to listen actively).
Encourage the speaker by asking appropriate open and closed questions.
Be enthusiastic and responsive.
Summarise what has been said by par
You have observed a worker handling a customer complaint. You think they did a really good
job. Provide an example of positive communication that could be used in this instance. (3050
You did really good on handling this customers complaint, im gla
Identify team leadership communication responsibilities in relation to the provision of
constructive negative or corrective feedback? Provide at least eight examples of how
this can be done?
Even unsatisfactory performance can be explained in positive ter
If you were the manager responsible for providing the above information, list at least five
things you would do to increase the chances that the communication would be successful.
1. Make sure everyone can hear me properly to get the information to everyo
A colleague of yours who is a team leader tells you that they cannot get their team members
to do the amount and quality of work required. You know your colleague often berates their
team members and treats them with disrespect. They tell you that they ha
List two of your communication weaknesses and identify opportunities you might have for
improving them. (50100 words)
Weakness when communicating in front of big group of people. This can be improved by
introducing presentation with some keywords and pict
You are giving a presentation about ways to translate sales leads to sales. You want audience
members to ask questions to clarify and confirm their understanding with the information you
have provided but they seem to be reluctant to do this. Identify at
A worker has come to you and said, I know you want me to write this sales report by the end
of business today but I really do not have the information I need to write it and although I have
asked Liz to provide sales figures for the department repeatedly
Explain what feedback is? How can feedback methods be used in relation to non-verbal
communication? Provide an example. (100150 words)
Feedback is letting someone know how they are progressing. You can try getting feedback
from a person by having him nod/
You have been asked to talk to workers about a new process to be followed when clients
need finance for large purchases. You have been told that the intended outcome of the
communication is to convince workers to support the idea and follow the new proced
You need to inform workers that they cannot use Facebook or other forms of social media
during work hours. You have decided to use written media in the format of a memo to do this.
Provide a copy of the memo you would write. The memo should not exceed hal
In bullet points, list at least five effective management communication characteristics (ie
things that managers who want to be effective communicators will do).
Be actively part of the communication by appropriately contributing their opinions and
Describe communication methods using electronic means and non-electronic (ie email and/ or
memo). Identify when email should be used. Identify five things you should not do when
writing business emails. In contrast, identify five examples of times persona
You have asked a worker to follow up from a team meeting in which the question was posed
about how new legislation will impact on the way the team brings in new business (eg
telemarketing, email marketing). You have asked one of the team members who has a
Explain what verbal communication is and list three examples. Write a concise sentence that
describes non-verbal communication in the form of body language. Write another concise
sentence that describes para-language.
Verbal communication involves the use
Identify the desired outcome of the following communications in a short sentence/ statement:
a. Telling workers about new legislation that will affect their work To instruct As the
result of a communication event like this, the audience should come away w
You have been asked to provide workers with information about your organisations intention
to downsize. You have not been told whether you will be providing the information to a large
group of workers or whether you will be talking to workers one-on-one.