2a. UTL = 36 hours
LTL = 24 hours
Mean = 20
Standard Deviation = 4
Actual Upper = 30 + 4*4 = 46 hours
Actual Lower = 24 4*4 = 14 hours
The internet book retailer is not delivering Six Sigma because the UTL and LTL are closer to the
mean than th
Some of the process ideas we can use are structural decisions, infrastructural decisions, and
usage of mission statement.
Structural decisions are very useful because it is what attracts customers and clients with their
Project a set of interrelated activities necessary to achieve established goals using a
specified amount of time, budget, and resources.
o Primary characteristics
well defined goal/objective
STUDY GUIDE FOR TEST #1 IN MG477: PRODUCTION & OPERATIONS
1. What are competitive priorities and competitive capabilities? What are key ideas
associated with the four competitive priorities covered in Table 1.1 and the first part of
1. What are the two things that the book uses to categorize service-oriented businesses?
Customer involvement degree to which customers are involved in shaping the end
product they receive.