BA 371, CHAPTER 5: QUALITY AND PERFORMANCE, REVIEW QUESTIONS
Define and explain what quality is.
Describe the four costs of quality. Give examples of the type of activities that will fall into each type
of cost. Which one is the most expensive and h
BA 371, CHAPTER 4, PROCESS ANALYSIS, REVIEW QUESTIONS
Describe and explain what process analysis is, and what it focuses on.
Name and describe all the steps involved in a systematic approach to process analysis. Know the
order of the steps.
BA 371, CHAPTER 3, PROCESS STRATEGY, REVIEW QUESTIONS
Explain what a process is and what a process strategy is. Also describe the nature or characteristics of
Where do processes occur?
State and describe the constituents of a p
BA 371, CHAPTER 7, CONSTRAINT MANAGEMENT, REVIEW QUESTIONS
Explain what a constraint and a bottleneck are.
Constraint: Any factor that limits the performance of a system and restricts its output. In
linear programming, a limitation that restricts the