DSM 501 MANAGEMENT PRACTICE NOTES
BY DR. JEREMIAH KAGWE
Lecturer Department of Business Administration
School of Business University of Nairobi
PART ONE: INTRODUCTION TO AND THE EVOLUTION OF MANAGEMENT
THEORY AND PRACTICE
=
1 LECTURE 1 INTRODUCTION: what
1
INTRODUCTION TO PRODUCTION AND
OPERATION MANAGEMENT
CHAPTER OUTLINE
1.1Introduction
1.7OperationsManagement1.2HistoricalEvolutionof
Productionand
1.8ManagingGlobalOperationsOperationsManagement
1.9ScopeofProductionandOperations1.3Conceptof
Production
Ma
British Journal of Management, Vol. 6, Special Issue, S17PS29 (December 1995)
Operations management  from Taylor
to Toyota  andBeyond?
C. A. Voss BT Professor of Total Quality Management, London Business School, UK
SUMMARY This paper sets out to review
DSM501MANAGEMENTPRACTICENOTES
PART ONE: INTRODUCTION TO AND THE EVOLUTION OF
MANAGEMENTTHEORY
=
1 LECTURE 1 INTRODUCTION: what is management what is management
theorytheclassicalandtheneoclassicaltheories
1ObjectivesoftheLecture
Overviewofthecourse
Wha
SEPTEMBER, 2016
[DSM 501 MANAGEMENT PRACTICEJANUARYAPRIL SEMESTER
ASSIGNMENT DR. KITIABI [ SEPTEMBER, 2016
DSM 501 MANAGEMENT PRACTICE
SEPTEMBER DECEMBER SEMESTER GROUP ASSIGNMENT
INSTRUCTIONS: THIS ASSIGNMENT IS A
GROUP ASSIGMENT AND STUDENTS HAVE
TO W
S5.5
Let M be the crossover point in miles. Set the following equations equal to one another and solve for M:
Total Cost for Hybrid Vehicle equals=Total Cost for Alternative Vehicle.
Sorry, your answer is not correct.
Correct answers:
Your answers:
38.438
Based on his 14 Points, Deming is a strong proponent of _.

Training and knowledge
Which of the following is not a typical inspection point?
After a costly process
A six sigma program has how many defects per million?
3.4
Attribute inspection measures _.
Which one of the following technologies is used only for material
handling, not actual production or assembly?

AGV
Strategies for improving productivity in services are _.

Separation, selfservice, automation, and scheduling
Service blueprinting _.

Horizontal Acquisition and Benefits of Establishing a Common Organizational Culture
Name
Institution
Date
Introduction
Horizontal acquisitions are usually marred with various challenges from definition of
their boundaries to making of various decisions by
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Operations Ressearch
2. Simulation is the use of system model that has the designed characteristic of reality in order
to produce the essence of actual operation.
3. According to Donald G. Malcolm, simulation model may be defined as one which depicts
612
Operations Ressearch
can then either back out at this stage or nominate and try to sell one of the remaining two properties within
60 days. If he does not succeed in selling the nominated property in that period, he is not given opportunity
to sell th
590
Operations Research
Figure 11.7
Figure. 11.8
In figure 11.6, the executive has to reach the branch office 5, 6, or 7 from 2, 3 and four. When
we work out the minimum distance we find that route 1 2 6 will give 11 km, i.e. the executive
travels to stat
576
Operations Research
In general, for item i fi (xi) = Max. [av + fi 1 (xi ai wi) is the recursive equation.
In the given problem the recursive equations are:
1. x1v1
2. 5x2 + f 1 (x2 3x2)
3. 7x3 + f 2 (x3 4x3 )
4. 11x4 + f3 (x4 6x4)
Substituting the va
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Operations Ressearch
Random
Number
Service
Time
Arrival
Time
Bearer
One
Service
Begins
Bearer
One
Service
Ends
0.0
Arrival
Number
Random
Number
Inter
Arrival
Time
1
31
3
0
2
48
1.0
46
3
1.0
3
51
1.0
24
2
2.0
4
06
0.5
54
3
2.5
5
22
0.5
63
3
3.0
6
80
2.
120
Operations Research
When the objective coefficient of variable a increases by a value x2, the changes are:
Variable
a
b
c
d
S1
S2
Corresponding change.
(2 + x2) (2 + x2) = 0
2 (1) cfw_( 2+x2) + 5) = 1 + x2
0
4/5 7/5 x2
4/5 + 3/5 x2
3/102/5 x2
If x2 is
114
Operations Research
Table: III. x = 5/14, y = 0, z = 45/14, S1 = 0, S2 = 0, A1 = 0, A2 = 0, Z = Rs. 0
Problem Profit
Cj
variable
Rs. Capacity units
0
x
0
y
0
z
0
S1
0
S2
1
A1
1
A2
Replace
ment ratio
x
0
5/14
1
1/7
0
3/14
1/28
3/14
1/28
z
0
45/14
0
2/7
112
Operations Research
1x + 1y + 0p 1q + 0A1 + 1A2 = 1 and
x, y, p, q, A1 and A2 all 0
3a + 1b + 0S1 + 1S2 = 1 and
a, b, S1, S2 all 0
Problem 3.33: Write the dual of the primal problem given and solve the both and interpret the
results.
Primal Problem:
S
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Operations Research
Table: II. X = 0, y = 40, S = 10, A1 = 0, A2 = 60, p = 0, q = 0 and Z = Rs. 120 60 M.
Problem
variable
Profit
Profit:
Rs.
capacity units
4
x
3
y
0
S
0
p
0
q
M
A1
M Replace
A 2 ment ratio
S
0
10
0.5
0
1
0.5
0
0.5
0
20
y
3
40
0.5
1
96
Operations Research
production schedules and satisfy the market demands of different segments of the market. As the
profits of all alternate solutions are equal, the manager can select the solution, which is more needed by
him. Now let us workout the a
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Operations Research
Table II: x = 0, y = 11.11, p = 0, q = 0, A1 = 1.32, A2 = 0 , Z = Rs. 11.11 x 10 + 1.32M =
111.1 +1.32 M
Program
Cost in
Rs.
Cj =
requirement
8
x
10
y
0
p
0
q
M
A1
M Replacement
A2
ratio
y
10
11.1
0.33
1
0.11
0
0.11
0
33.6
A2
M
106
124
Operations Research
The solution is infeasible. As net evaluation row elements are negative the solution remains optimal
and as basic variables are negative, it is infeasible.
Now both rows of S1 and S3 are having 1 in capacity column, any one of them