Chapter 2 Case Study
1.) What activities in BPR are suitable for the CPOE implementation process?
Activities in BPR that are suitable for the CPOE implementation process are: business planning, activity
modeling, organizing around outco
1 Assume you are preparing the customer satisfaction questionnaire. What types of
questions would you include? Prepare five questions that you would ask.
2 How likely would you purchase our product again?
3 How long have you been a customer
1a. Planning and Selection- When Bob and Thelma purchase the business, they realized it
needed improvements. Since all the paperwork is done by hand, they discussed of purchasing a
computer system. Bob and Thelma want to computerize their bu
Case Problem: Petries Electronics CHAPTER 4
1. Look over the scope statement. If you were an employee at Petries Electronics, would you
want to work on this project? Why or why not?
Yes, I would definitely want to work on this project
Case Problem: Hoosier Burger CHAPTER 4
a. How was the Hoosier Burger project identified and selected? What focus will the new
In general, project identification and selection involves three steps: identifying
Case Problem: Hoosier Burger CHAPTER 3
a. In an effort to learn more about project management, you decide to research this topic
over the weekend. Locate articles that discuss project management. Summarize your findings.
Case Problem: Petries Electronics CHAPTER 3
1. What qualities might Jim possess that would make him a successful project manager
A good project manager should have both technical and managerial skills. Jim
seems to have the required t
Case Problem: Petries Electronics CHAPTER 2
1. How do information systems projects get started in organizations?
In general, information systems projects get started for two main reasons: to take
advantage of the business opportunity,
Case Problem: Hoosier Burger
a. Apply the SDLC approach to Hoosier Burger
SDLC approach involves four phases: system planning and selection, system
analysis, system design, and system implementation and operation. In the first