Data-flow diagram (DFD) (p. 154)
1. A graphic that illustrates the movement of data between external entities and
the processes and data stores within a system.
Balancing (p. 164)
2. The conservation of inputs and outputs to a data-flow dia
Business process reengineering (BPR) (p. 141)
1. The search for, and implementation of, radical change in business processes to
achieve breakthrough improvements in products and services.
Scribe (p. 138)
2. The person who makes detailed notes
Project scope statement (p. 100)
2. A document prepared for the customer that describes what the project will
deliver and outlines generally at a high level all work required to complete the project.
Business case (p. 89)
3. A written repor
Outsourcing (p. 28)
1. The practice of turning over responsibility of some or all of an
organizations information systems applications and operations to an outside firm.
Enterprise resource planning (ERP) system (p. 31)
2. A system that int
Systems planning and selection (p. 14)
1. The first phase of the SDLC in which an organizations total information
system needs are analyzed and arranged, and in which a potential information systems
project is identified and an argument for c