EM 01.512 Quality in Engineering Management
Assignment 1 Questions
1. Why is quality a difficult term to define? How can we improve our understanding of quality?
2. Briefly discuss Garvins eight dimensions of quality. Is Garvins multidimensional approach
1. ASSIGNMENT 4:Answer the following questions and submit by the
end of this week:
1. What are the advantages or disadvantages of licensing as means of gaining access to
2. What motivates U.S. firms to compete for the Malcolm Baldridge Na
Part 1: SWA Discussion Questions:
1.What are the key industry conditions which render profits elusive for airlines? Using
the five forces model of competition, what does the structure of the industry reveal about
competitive rivalry and profit potential?