Chapter 6: Organizational Strategy
Specify the components of sustainable competitive advantage and explain why it is
Firms can use their resources to create and sustain a competitive advantage, that is, to provide gr
Chapter 4: Ethics and Social Responsibility
Identify common kinds of workplace deviance.
Ethics is the set of moral principles or values that define right and wrong. Workplace deviance is behavior
that violates organizational n
Chapter 5: Planning and Decision Making
Discuss the benefits and pitfalls of planning.
Planning is choosing a goal and developing a method or strategy for achieving it. Planning is one of the
best ways to improve organizational
Chapter 7: Innovation and Change
Explain why innovation matters to companies.
Technology cycles typically follow an S-curve pattern of innovation. Early in the cycle, technological
progress is slow, and improvements in techno
Chapter 10: Managing Teams
10.1 Explain the good and bad of using teams.
In many industries, teams are growing in importance because they help organizations respond to specific
problems and challenges. Teams have been shown to incr
Chapter 8: Global Management
Discuss the impact of global business and the trade rules and agreements that govern it.
Today, there are 79,000 multinational corporations worldwide; just 3.1 percent are based in the United
Chapter 3: Organizational Environments and Cultures
Discuss how changing environments affect organizations.
Environmental change, environmental complexity, and resource scarcity are the basic components of
Chapter 9: Designing Adaptive Organizations
Describe the departmentalization approach to organizational structure.
There are five traditional departmental structures: functional, product, customer, geographic, and matrix.
Chapter 1: Management
Describe what management is.
Good management is working through others to accomplish tasks that help fulfill organizational
objectives as efficiently as possible.
Explain the four functions of manageme