BUSN406 FOUNDATIONS OF OPERATIONS MANAGEMENT
SPRING 2016
Homework #2 Quality Management and Strategic Decision Making
Review and Discussion Questions: (short essay answers)
1. Explain the difference between performance quality and conformance quality.
Des
Kevin Lacey
1-22-17
Dr. Crumbly
Case 3
1. One of the big operational challenges in developing new boutique hotels is designing, as
well as the architecture aspect since the hotel must focus on the creation of its own
personality, image, or identity while
Kevin Lacey and Gyasi Richards
1-18-17
Dr.Crumbly
Case Study
1. In terms of workforce, he has to decide on a daily basis how many of his employees will
work on the customized feeders depending on volume of sales orders. Since orders are
different every se
Kevin Lacey and Darius Starks
1-22-17
Dr. Crumbly
Case 2
Mr. Shelton was upset because of the slow and insensitive response to his complaint. It made him upset
due to negligence on the part of the management, Mr. Shelton took the problem directly to the
P
Mitchell 1
Cameron Mitchell
Professor Freeman
Professional Selling
28 September 2016
Giving Winning Presentations
A good presentation builds buyer confidence in both you and your product. (Cathcart,
1990). Before I read chapter five, I knew the presentati
Mitchell 1
Cameron Mitchell
Professor Freeman
Professional Selling
28 September 2016
Giving Winning Presentations
A good presentation builds buyer confidence in both you and your product. (Cathcart,
1990) The Modern Language Association (MLA) provides gui
