Steps in Resolving Complaints - BLAGAF
Build the relationship to the point that your customers are comfortable
Listen carefully and get the whole story.
Ask customers how they would like their complaint resolved.
Gain agreement on a solution.
The company started in 1937, and in 1947 it became a major photographic
company. The company was one of the most admired and successful companies in
The founder and CEO was a Harvard drop out named Edward Land. In 2005,
Other Capabilities for Leaders
These traits are grouped into three broad sets of capabilities:
1. Purely Technical Skills Leaders are usually good at some technical stuff
Example: Accounting, operations, research, etc.
2. Cognitive Abilities Leaders have
Organizational Structure - Netflix is a great example of an organization successfully
implementing a functional structure.
A functional structure is an organizational structure that is best utilized by Netflix
who focuses on delivering online movies and T
Potential Pitfalls of Real Options Analysis (ROA) There are three major issues:
1. Agency Theory and the Back-Solver Dilemma Certain times managers
may act for the good of their own behalf, instead of for the good of the
company. This is especially appare
Problems at Poloroid
1. Executives didnt have a Long Term Strategy for Financial Growth and diluted the
value of the company by issuing too many stocks They continued to inflate their
stocks and the companies value was affected.
2. The Cost was High Their
1. Real Option Applying the logic of real options to avoid failures, and losses.
1. Real Options Analysis (ROA) An investment analysis tool that looks at an
investment or activity as a series of sequential steps, and for each step the
investor has the opt
Product champions play an important entrepreneurial role in a corporate setting by encouraging
others to take a chance on promising new ideas.
Measuring the Success of Corporate Entrepreneurship Activities:
1. We need to know if the CE is successful or wo
Both Radical and Incremental Innovation can be used for product or process.
Product Innovation Efforts to create product designs and applications of
technology to develop new products for end users. It is used usually at the beginning
of the product life
Porters Forces - According to Porters 5 forces, the online TV entertainment industry is
highly competitive in the US. There are increasingly more ISPs entering into the market over the
past two years.
Take, for instance, XFINITY Streampix. The parent comp
Personal Bases of Power A leaders personality characteristics and behavior that are the basiss
of the leaders power. These include:
Referent Power A subordinates identification with the leader. A leaders
personal attributes or charisma might influence sub
Introduction: Overall Research Question, Agenda of Research Questions, Brief
Description of Survey Design/Distribution Josh (2 min)
Our first Research Objective had to do with packaging, and what the most
preferable form of packaging was to con
1. Empathy The ability to understand the emotional makeup of
other people. Skill in treating people according to their emotional
They understand others.
2. Social Skills Proficiency in managing relationships and building
1. Integrative Thinking A process of reconciling opposing thoughts by generating new
alternatives and creative solutions rather than rejecting one thought in favor of another.
Four Stages of Integrative Thinking and Deciding Process:
1. Salience Take note
Opportunities and Threats of Netflix and Summary
Opportunities Netflix has continuously, in recent years, been launching internationally to
expand into other geographic areas.
Another opportunity for Netflix would be to advertise on their own website. Als
In the Areas that Google was Weak, it Made Significant Acquisitions - Companies such as
Picasa (photo management), YouTube (online videos), and Urchin (now is Googles analytics).
1. Google Fosters Creativity and Creates a Culture of Entrepreneurial Action
Leaders are Passionate About What They Do Leaders may concentrate just on their passion,
and not on the more important things. There is a fine line between being excited about something
and letting your passion close your mind to other possibilities or ca
International Strategy & Competitors - Netflix does not only focus on the domestic
market, but also to the international market to have more opportunities and boosts their revenue.
Most recently Netflix announced their international expansion into Europea
Krispy Kreme - Presentation Information
1. The Product
2. The Problem
3. Message Strategy and Proposal
4. Print Media and Internet Ads
5. Broadcast Media Ads
- Say name and what you will be talking about.
- Pass it back over to lauren
Before we discuss good and bad leaders, we must understand what leadership is. We need to
find the connection between the leader and the firms performance.
Leadership The process of transforming an organization from what they are to what the leader
Leadership of the organization (how?) Within an organization, leadership will allow for
employees to follow behind a leader.
Structure of the organization which could guide or block projects (how?) It
guides the entrepreneurial process by having a structu
Entrepreneurship Through Product and Process Innovation:
P&G has always had the most capable and talented employees (Chemists, Nutritionists, and
Pharmacists), which initiated many innovative products.
P&G recently, started another new innovation process
Gathering and Integrating External Information Recognizing opportunities, as well
as threats, in the external environment is vital to a firms success. They must become more aware
of environmental trends and events both general and industry-specific and mo
1. Focus Approach Corporate entrepreneurship in which the venturing entity is separated
from the other ongoing operations of the firm. Only special groups are involved to carry
the new project.
1. New Venture Group (NVG) A group of individuals, or a divis
Google - A True Innovation Machine
1. Many firms are able to re-invent themselves by taking advantage of entrepreneurial
1. Why should they re-invent?
1. To stay on the cutting edge, ahead of their competitors, and take all of the
Highly Ethical Organization Must have several key elements to become highly ethical, such
Role Models So other employees can follow in their actions.
Corporate credos (a statement of the beliefs typically held by managers in a corporation)
and codes o
Environmental Scanning - Another environmental change is the death of network neutrality in
Network neutrality is the concept that governments and ISPs should treat all data equally,
without charging different rates based on online users, websites
Identify sampling method. In a sentence or two justify your answer.
A researcher has the task of estimating how many units of a new, revolutionary photocopy
machine (it does not require ink cartridges and is guaranteed not to jam) will be purchased by
How much value will it add? Or what will be its worth if it works? If people like the idea,
how much is it worth?
If the answer is not much then we should not use the idea, but if the answer is a lot
then we should use the idea.
What will be learned if it
1. Identify members of the population who are not in the sample frame.
a. The buyers of the mouthwash that are not subscribed to Consumer Reports and are
not on the mailing list.
b. The listeners of the particular FM radio classical music station that are