Knowing Yourself &
is your non-negotiable?
Where may you change your mind?
Discover and record some values
and experiences along the way
How are people communicating?
Any unspoken rules?
Jargons/ Abbreviations bein
Things to avoid saying/ asking
Remember YOU are part of this company so avoid asking
questions you should have the answers to as the
How did the company respond to this allegation?
What communication str
Why do firms fail?
Our goal is to make smart decisions even after
weve been hit in the face.
When plan a fails and plan b
was never in the equation
Strategic planning begins at the
Businesses must make
Discussing & Presenting
Your Case Study
Review presentation skills
Case Studies for discussion
Preparation steps for the
oral case presentation
What type of discussion strategy should you adopt?
The strategy depends on
Developing Communication Strategies
Crisis- suddenly occurring, disruptive event that
creates uncertainty and stress, and has potentially
Event stimulates negative news coverage
Public Scrutiny may impa
BUSINESS WRITING PART
W R I T I N G O U T YO U R P L A N
Review different types of reports
Review various outlines
Find the best style that works for you
One-on-one meeting about your projects
UNDERSTANDING THE NATURE OF YOUR
Attributions on CSR Motives
Brief review on memo writing
Goals of your memo
Create a sense of urgency
State the issue
What are people saying about the issue
How bad has this issue effected the creditability and/or the
Getting your point across effectively
Writing Indirect Messages
How do you deliver bad news?
1. Beat around the bush
2. Positive, negative then positive
Working In Groups
What are some of the Pros
and Cons of working in a
Speaking in Small Groups
Small groups exist in virtually every area of lifebusiness, education, government, religion,
community organizations and volunteer
Minimum of 3 and on a
Quiz ch 10,11,12,5,17
Business report- orderly, objective communication of factual information that serves a business
No bias, only the facts, must provide an answer .
1. Conduct preliminary investigation
gather facts to u
Table of content
External communication of Park Avenue Lasek Vision
Internal communication of Park Avenue Lasek Vision
Personal communication of Park Avenue Lasek vision
Competitor #1 Manhattan Lasik
March 4, 2011
Research approach to the communication overview on Park Avenue Lasek
Park Avenue Lasek Vision, Inc. is the Sole Proprietorship of Dr. Emil Chynn. The
Speaking seems nothing more than the natural translation of our thoughts; however, we
never measure the power of words as we communicate among others, in fact, we forget that
words are just the intangible invention of mankind, and can b
Shakespeare once said Cowards die many times before their deaths, the valiant never
taste death but once. According to this quote Shakespeare emphasizes, that to live a full life, it
is essential to face hardships, and to overcome them.
Tim Berners-Lee, a British physicist, has revolutionized the world as we knew it just two
decades ago. In 1989, Tim Berners-Lee introduced the innovative idea of the World Wide Web.
His proposal to transfer information through the use o
The writing process messages
Planning, gathering and collecting, analyzing, writing, rewriting, editing
Memo- internal letter
Letters external , formal message to client, shareholderetc. they go through few systems (i.e.
The Perfect Office
Building a relationship
A company represents something more than
the actual product
Its the behind the scenes work which are all
the employees that orchestrate its success.
Table of Content
Management in the Business
Optimizing External, Internal, Personal Communication through Management
Optimizing External, Internal, Personal Communication through Employee culture
MANAGEMENT BOOT CAMP outline
Communication is vital in the work place; effective communication is the key to success and
prosperity of any business. Business communication involves several layers: external, internal
and personal communi
Management Boot Camp
The Killer Boss a bad tough Boss
Take credit for success
INEFFECTIVE- self destructive
Swedish study published in journal
Occupational and Environmental Medicine:
a bad boss increase
Management, an internal structure within the business conducts much of its
communication internally; its internal communication is significantly reflected upon external
communication. The external image of a leadership figure that is shaped or spread in t
Leadership & Management
What does the
mean to you?
What is leadership?
what is leadership?
What are the intangibles
that serve as a kind of
connective tissue for all
the skills of leadership
Adam Bryant, The Corner Office
Is there a