May 7, 2009
Resistance to Change
Forms of Resistance to Change:
Overt and immediate, such as voicing complaints.
Implicit and Deferred, such as loss of employee loyalty and motivation, increased
mistakes, and incre
Review Sheet Mid-Term OB
Four functions of Management:
Katzs three essential management skills:
Organizational behavior: a field of study that investigates the impact that individuals, groups, and
structure have on behavior within organizations, for the p
Group: two or more individuals, interacting and interdependent, who have come together
to achieve particular objectives.
Formal group: a designated work group defined by an organizations structure.
Informal group: a group that is neithe
Five Stages in group development: Forming stage: the first stage in group
development, characterized by much uncertainty. Storming stage: the second stage in
group development, characterized by in
VOCABULARY WORDS FOR ORGANIZATIONAL BEHAVIOR BUSINESS CLASS
Managers: individuals who achieve goals through other people.
Organization: a consciously coordinated social unit composed of two or more people that
function on a relatively cont