Feng Shui: Room design creates balance and harmony
Gerbers Baby Food incident in Africa. Wanted to market to high birth areas in
Africa. African Mothers thought the ingredient in the container were actual babies.
Ethics (Chapter 3 Blackboard Slides)
Cultural Relativism vs. Moral Absolutism: how does this relate to ethics?
Cultural Relativism: The culture of the situation. There is no right one way
to behave. Whats right or wrong depends on the situation.
What happens in Vegas stays in Vegas We can do
Motivated employees exercise self-control in their work.
Participation in planning work and having a sense of purpose facilitate
Internal control is easy if employees are intrinsically motivated.
Persons who expose organizational misdeeds in order to preserve ethical
standards and protect against wasteful, harmful, or illegal acts.
Many whistleblowers were / are fired for their actions.
State and federal laws now offer some protection.
Zone of Co
Theory X vs. Theory Y: Compare and contrast:
Theory X: Believe employees generally dislike work. Use classical directive
command and control style
Theory Y: Believe employees are willing to work, capable of self-control. Use
behavioral participative style
3 management roles: Interpersonal, Informational, and Decisional
3 management skills (and know how skills relate to the roles above in theory and practice):
Technical, Human, and Conceptual.
Emotional intelligence: The ability to manage ourse
Spoken: Language can identify a different culture, Language doesnt
necessarily define culture, Protecting language = protecting culture. Quebec
in Canada, Spanish, and France protects French Language.
Unspoken: Gestures, Personal Space, Signs/Symbols, Luc
Stretch Goals: define and give example
Stretch goals performance targets that require hard work
5 stages of the Planning Process
Determine current status compared to objectives
Develop several alternative strategies
Bureaucratic Organizations: Know Max Weber and the characteristics of an ideal bureaucracy:
Clear Division of Labor Jobs are well defined.
Clear Hierarchy of Authority Each position reports to higher one.
Formal Rules and Procedures Written guidelines des
Human resource plans deal with the recruitment, selection, and placement of
people into various jobs.
Production plans deal with the methods and technology needed by people in
Types of Budgets:
Financial budgets project cash flows and expenses
What is forecasting?
Importance of forecasting
Features of forecasting
Different approaches of forecasting
What is forecasting?
A statement about the future value of a
variable of interes
Problems of queuing (Q) or
waiting line management
The need and implication of having a Q
Goal of waiting-line management
Characteristics of waiting-line
Estimating the performance of
11 Building a Customer-Centric Organization
GREAT BUSINESS DECISIONS HarleyDavidson Begins the Harley Owners Group
(H.O.G.) to Encourage Customer
One of the biggest assets for Milwaukee-based
Harley-Davidson Motorcycle Company is its