Chapter 8: Performance Management and Appraisal
Basic Concepts In Performance Appraisal Plays a central role in managing human resources.
The Performance Appraisal Cycle Performance Appraisal Evaluating an
employees current and/or past performance relativ
Corporate Universities (In-House Development Center) A company-based
method for exposing perspective managers to realistic exercises to develop
improved management skills.
o Characteristics of Corporate Universities or In-House Development
1. Conducting the Training Needs Analysis (A) This should address the employers
strategic/longer term training needs and/or its current training needs.
Strategic Training Needs Analysis Strategic goals, usually means the firm will
have to fill new jobs.
Computerized and Web-Based Performance Appraisals These are programs made to
assist in giving appraisals.
Electronic Performance Monitoring (EPM) Use computer technology to allow
managers to monitor their employees rate, accuracy, and time spent working o
Apprenticeship Training A structured process by which people become skilled
workers through a combination of classroom instruction and on-the-job training.
Typically this type of training is for skilled laborer positions, and usually the
Audiovisual-Based Learning This method involves presenting information through
DVDs, films, and PowerPoint.
Vestibule Training Trainees learn on the actual or simulated equipment they will use
on the job, but are trained off the job (perhaps in a separate
Performance Analysis: Analyzing Current Employees Training Needs For
underperforming current employees, you cannot assume that training is the
problem, so is it something else? Performance Analysis Verifying that there is a
performance deficiency and de
Chapter 7 Training and Developing Employees
Orienting and On-Boarding New Employees
The Purposes of Employee Orientation/On-Boarding Employee Orientation A
procedure for providing new employees with basic background information about the
firm. The orienta
Using Organizational Development While there are many ways to reduce resistance
to change, Organizational Development (OD) A special approach to organizational
change in which employees themselves formulate and implement the change thats
required, is one.
Technostructural Interventions The OD teams get involved in changing the
firms structures, methods, and job designs.
o (Ex. Under the Formal structural change program, the employees collect
data on the companies existing organizational structure, and th
Simulated Learning This can mean different things to different people. Some
experiences that qualify as simulated learning could be: Virtual reality-type games, stepby-step animated guide, scenarios with questions and decision trees overlaying
Performance Management This is the continuous process of identifying, measuring, and
developing the performance of individuals and teams and aligning their performance with the
Performance Management Versus Performance Appraisal Three
Avoid The Middle This is called the Central Tendency problem. Refers to a
tendency to rate all employees as being average, or in the middle. The subordinates are
collectively doing poorly but certain individuals are doing well and they are rated poorly
Appraisal Methods The manager usually conducts the actual appraisal using one or more of
these formal methods of appraisal.
Graphic Rating Scale Method Lists a number of traits and a range of performance for
each. Supervisor circles rating for various att