Strategic Human Resource Management
Strategic Human Resource Management can be defined as the linking of human
resources with strategic goals and objectives in order to improve business performance and
Appraisal Methods The manager usually conducts the actual appraisal using one or more of
these formal methods of appraisal.
Graphic Rating Scale Method Lists a number of traits and a range of performance for
each. Supervisor circles rating for various att
Corporate Universities (In-House Development Center) A company-based
method for exposing perspective managers to realistic exercises to develop
improved management skills.
o Characteristics of Corporate Universities or In-House Development
1. Conducting the Training Needs Analysis (A) This should address the employers
strategic/longer term training needs and/or its current training needs.
Strategic Training Needs Analysis Strategic goals, usually means the firm will
have to fill new jobs.
Computerized and Web-Based Performance Appraisals These are programs made to
assist in giving appraisals.
Electronic Performance Monitoring (EPM) Use computer technology to allow
managers to monitor their employees rate, accuracy, and time spent working o
Apprenticeship Training A structured process by which people become skilled
workers through a combination of classroom instruction and on-the-job training.
Typically this type of training is for skilled laborer positions, and usually the
Audiovisual-Based Learning This method involves presenting information through
DVDs, films, and PowerPoint.
Vestibule Training Trainees learn on the actual or simulated equipment they will use
on the job, but are trained off the job (perhaps in a separate
Performance Analysis: Analyzing Current Employees Training Needs For
underperforming current employees, you cannot assume that training is the
problem, so is it something else? Performance Analysis Verifying that there is a
performance deficiency and de
Chapter 7 Training and Developing Employees
Orienting and On-Boarding New Employees
The Purposes of Employee Orientation/On-Boarding Employee Orientation A
procedure for providing new employees with basic background information about the
firm. The orienta
Using Organizational Development While there are many ways to reduce resistance
to change, Organizational Development (OD) A special approach to organizational
change in which employees themselves formulate and implement the change thats
required, is one.
Technostructural Interventions The OD teams get involved in changing the
firms structures, methods, and job designs.
o (Ex. Under the Formal structural change program, the employees collect
data on the companies existing organizational structure, and th
Simulated Learning This can mean different things to different people. Some
experiences that qualify as simulated learning could be: Virtual reality-type games, stepby-step animated guide, scenarios with questions and decision trees overlaying
Performance Management This is the continuous process of identifying, measuring, and
developing the performance of individuals and teams and aligning their performance with the
Performance Management Versus Performance Appraisal Three
Avoid The Middle This is called the Central Tendency problem. Refers to a
tendency to rate all employees as being average, or in the middle. The subordinates are
collectively doing poorly but certain individuals are doing well and they are rated poorly
Chapter 8: Performance Management and Appraisal
Basic Concepts In Performance Appraisal Plays a central role in managing human resources.
The Performance Appraisal Cycle Performance Appraisal Evaluating an
employees current and/or past performance relativ
Creating a Motivational Learning Environment Learning something requires
both ability and motivation, and the training programs learning environment
should take both into account. The employee must already have some basic ability
to complete the job. No
1. Developing the Program (D) Program development means actually
assembling/creating the programs training content and materials. What content will
the program present? What instructional methods will be used?
2. Implement the Program (I) Actually provide
Defining the Employees Goals and Performance Standards Managers use one or more of
three bases: goals, standards, and competencies. This is to let the subordinates know what is
expected of them.
Goals Should be SMART (Specific, Measurable, Attainable, R
Critical Incident Method Involves keeping an anecdotal record of good or undesirable
examples of an employees work-related behavior and reviewing it with the employee at
Behaviorally Anchored Rating Scales (BARS) Method Combines the b
Team Training Teamwork doesnt always come naturally for everyone. Companies
devote a huge amount of hours and money to train new employees to listen to each other
and to cooperate. (Ex. Outdoor adventure games Beaver Hollow)
Cross Training Training empl
Lewins Change Process Psychologist Kurt Lewin formulated a model to summarize
what he believed was the basic process for implementing a change with minimal
resistance. He also believed that all behavior in organizations was a product of two kinds
Off-The-Job Management Training and Development Techniques
The Case Study Method A development method in which the manager is
presented with a written description of an organizational problem to diagnose and
o Integrated Case Scenarios Expand the
2. Moving Stage
1. Create a guiding coalition. Obviously a number of influential people on the
leaders side would help the leader make the change.
2. Develop and communicate a shared vision. Guidelines for the developing the
vision are: keep the vision si
Overview Of The Training Process After the orientation, training should begin.
Training The process of teaching new or current employees the basic skills they
need to perform their jobs. Managers tend to ignore training, which is not good. If
Mobile Learning (On-Demand Learning) Delivering learning content on demand via
mobile devices like cell phones, laptops, and iPads, wherever and whenever the learner
has the time and desire to access it. This has become increasingly beneficial.