When Nicholas told his department they would be able to leave early for the holiday if they
completed the budget reports, he was relying on which power base to motivate his
De - Chapt
Chapter 10 Key
The increase in team-based projects has reduced the need for meetings.
De - Chapter 10 #1
Meetings can fulfill psychological or social needs of organizational members.
De - Chapter 10 #2
In terms of the four "Ps", the purpose of a meeting:
A. Is to determine if a meeting must be held
B. Is to determine the appropriate size and composition of the participants
C. Is to consider the skills, knowledge base and background of the p
5. Gail should have an information dissemination meeting with employees to explain the critical
information about the extensive changes to their retirement program.
6. Information sharing meetings generally require more time than decision-makin
18. Which of the following statements about the integrationist view of managing conflict is true?
A. It views conflict as a natural part of human existence but it should not be accepted as a normal
part of relationships
B. Conflict is a result of dysfunct
Think of a conflict you have faced with a colleague or teammate. In the context of this conflict,
discuss the five conflict management strategies and evaluate how each would impact the
conflict. Evaluate the strategies according to their
Competing may be appropriate:
A. When an action that is vital to an organization's welfare has to be taken
B. When everyone wants a solution that satisfies all parties' objectives and maintains the
C. When the issue is very impor
All of the following are negative results of conflict, except:
A. Unresolved anger
B. Increased cohesion
C. Personality clashes
D. Low self-esteem
De - Chapter 09 #19
The employees at the city's transit commission h
Chapter 9 Key
As a manager, Greg should attempt to eliminate all forms of conflict.
De - Chapter 09 #1
The traditional view of conflict holds that a degree of conflict can be a positive force for change
32. Ken and Tim realize that in order to resolve their conflict, it is better if they each get some of what
they want instead of nothing. Ken and Tim are managing their conflict using the _ strategy.
Marta needs to have a meeting with her design team to decide on a theme and layout as well
as develop a proposal for a new advertising client. Marta's objectives would best be handled by
a(n) _ meeting.
A. Information dissemination
To maximize a group's effectiveness, what strategies can be implemented after or during the
Answers should cover some or all of the following issues:
Before the next meeting, have the minutes and next meeting agenda typed up and
Adam, the accounting manager, told Susan, the payroll clerk, that "she did a good job". This is
considered effective feedback.
De - Chapter 11 #6
Effective feedback should not include telling employees what you think
22. Identify the power based on a person's ability to influence because of others' desire to identify or
associate with him or her.
A. Referent power
B. Legitimate power
C. Expert power
D. Information power
23. In Ben's presentation to the board, he was a
After being at his new position for a year, Ronald wants to try to advance within his
organization. All of the following are the dimensions that Ronald should evaluate to determine
appropriate levels of politicking, except:
A. The competition
All of the following are the ways to keep organizational politicking in check, except:
A. Keeping limited communication channels
B. Reducing task ambiguity
C. Providing sufficient resources
D. Formalizing structure
De - Chapter 12 #42
36. The process by which individuals present themselves in order to attempt to influence others'
perceptions of themselves is called:
C. Impression management
D. Information management
37. Terry went to a job interview dressed
Chapter 12 Key
Power is the ability to get someone to do something you want or the ability to make things
happen in the way you want them to.
De - Chapter 12 #1
Using a medical doctor in advertisements to warn pregna
Chapter 11 Summary
# of Questions
De - Chapter 11
1. Power is the ability to get someone to do something you want or the ability to make things happen
in the way
26. The research department's subcommittees need to meet to update the other subcommittees on
their findings. A(n) _ meeting would best support their objective.
A. Information sharing
B. Information dissemination
C. Problem solving
27. A probl
Terry was very surprised when Pat came to him and stated that there was a problem with this
week's productivity level. After all, the levels had been the same for the past five weeks. The
problem with Pat's feedback was that it was not:
20. Which of the following is NOT true of "asking for feedback"?
A. It strengthens our affiliation or sense of belonging with an organization
B. Feedback can sometimes weaken the things we are doing well
C. People viewing themselves as short-term or tempo
Discuss the characteristics and the rationale associated with each element of developing a
Answers should include an explanation of the following items:
Common purpose: Clearly defined mission, purpose and goals.
21. In a traditional, hierarchical organization, communication tends to flow:
D. Outside the organization's boundaries
22. Individuals agreeing reluctantly with a group's decision because they are more concerned about
Nonverbal messages can be conveyed subconsciously through means other than words.
De - Chapter 05 #11
Para-language include aspects related to speech, such as pitch, pauses, tone of voice,
inflection, and vo
25. Which of the following is NOT a characteristic of active listening?
C. Indirect eye contact
D. Restating in your own words
26. Which of the following would NOT contribute to active listening?
A. Giving feedback to check
What is the drawback of written communication?
A. It is the least preferred method for sending precise or complex information
B. It is prone to misinterpretation and inaccuracy
C. It is inappropriate when making an announcement that does not r
Face-to-face communication is one of the richest forms of communication because it allows for
De - Chapter 06 #5
Sharon needs to give negative feedback to one of her project managers. It is best i
Which of the following is NOT a characteristic of active listening?
C. Indirect eye contact
D. Restating in your own words
De - Chapter 05 #25
Which of the following would NOT contribute to
Proxemics, haptics, and chronemics are all part of:
A. Written communication
B. Nonverbal communication
C. Electronic communication
D. Verbal communication
De - Chapter 05 #37
Tim's coworkers think he is disorganized an