Rooms Division Management TCHT 3200 11/9/15 Professor McPartlin
This week we visited the NoMad Hotel. The GM, Ms Meredith Morgan spoke to us about her
past work experience.
We were also able to see two rooms. The main feel that the designer was going for
1. What are the two primary objectives of Nevadas Gaming Commission (NGC) and its Gaming
Control Board (GCB)?
Ensuring that gaming is conducted honestly, competitively and free of criminal and corruptive
elements and ensuring accurate and timely taxes are
Casino Chapter 13
1. What type of throw is the next throw of the dice?
The next throw of the dice is the come out throw.
2. If the next throw were a 7, which bets would win and which bets would lose?
If the next throw were a 7 then the pas
Casino Chapter 3
1. In a repeater- market gaming resort, which profit center is likely to be the most
critical to the success of the operation? Why?
In repeater markets, gaming departments are most critical to the success of the operation.
Casino Week 2
1. Which term from Chapter 2 best describes a gaming property that features a wide
variety of nongaming amenities?
A gaming property that features a variety of nongaming amenities is an integrated resort.
2. Use the following
1. What is the definition of basic strategy?
Basic strategy is playing in a way to consistently and constantly maximize advantage and
a. When an operator increases the number of decks, how does it aff
Casino Week 1
1. In Macau, casino gaming is concentrated in which two areas?
It is concentrated in the Macau Peninsula and the Cotai regions.
2. Which monopoly gaming operator is credited with bring baccarat to Macau?
Tai Heng is credited
(0.458597)(.96) + (0.446247)(-1) = -5.99%
The player is referred to as a punter.
It is a tie, 6-6.
It is a tie, 3-3.
The player is the winner, 7-5.
The player is the winner, 7-5.
The game requires pla
1. Of the three traditional configurations listed, the alternative configurations most resemble
wide area progressives as they are increased by wagers placed on multiple games, which
are wired together.
2. Alternative progressive configuration i
1. The main areas are as follows: front windows, main bank and storage areas, market bank,
fill bank, key storage, safety deposit boxes, general storage, break room, offices,
employee cage, drop cabinet for employee banks and cou
Rooms Division Management TCHT 3200 10/19/15 Professor McPartlin
Check out and account settlement:
Update room status
Update guest history
Important things to do during check out:
Ask about stay
Post outstanding charges
Verify account informati
Rooms Division Management TCHT 3200 9/21/15 Professor McPartlin
Chapter 1: The Lodging Industry
The hospitality industry is part of a larger enterprise known as the travel and tourism
industry. The travel and tourism industry is a vast group of businesses
Rooms Division Management TCHT 3200 9/28/15 Professor McPartlin
Highlights from Gramercy Park Hotel visit:
The hotel is incredibly special and unique.
GM Daniel Entenberg spoke to us and showed us around the hotel.
We first sat in a meeting space that use
Rooms Division Management TCHT 3200 11/16/15 Professor McPartlin
Create and maintain accurate guest records for every guest/non-guest of the hotel.
Track purchases of the guests.
Ensures control over cash and non-cash transaction.
Records settlements for
Rooms Division Management TCHT 3200 10/5/15 Professor McPartlin
Front Office Operations
Four stages of the guest cycle:
In pre-arrivals, we question how guests pick a hotel.
o References from fri
Rooms Division Management TCHT 3200 10/13/15 Professor McPartlin
Highlights from guest speaker:
Important pieces for a reservation:
o When guest is coming
o Room type
o Special requests
Credit card guarantees are not always required.
Rooms Division Management TCHT 3200 11/30/15 Professor McPartlin
Front office communications
Communications about the guests
From reservations, guest history, transaction files.
Information about the hotel, the area, etc.
Rooms Division Management TCHT 3200 11/23/15 Professor McPartlin
Human Resources what will you do with your employees?
Difference between being a leader and a manager.
Recruiting internally v. externally
Internal adv. candidate already knows the company a
BACHELOR OF SCIENCE HOTEL & TOURISM MANAGEMENT
BACHELOR OF SCIENCE IN SPORTS MANAGEMENT
New York University
School of Professional Studies
Preston Robert Tisch Center for Hospitality and Tourism
Applied Research Methods
TCHT1-UC 1500 - 001 (10651
Chapter 5 Exercises
Section: Tues, Thurs 3:30-4:45pm
The work sheet is essentially a working tool of the accounting.
The work sheet cannot be used as a basis for posting to ledgers.
3 FALSE The work sheet is distrib
What is Accounting?
Accounting: An information system that identifies, records, and communicates the
economic events of an organisation to interested users.
1. Identifying economic events = selecting economic activities relevant to an
1. What does GAAP stand for and what are they?
a. Generally Accepted Accounting Principles
Periodic: make count at last day, compute cost of goods sold
Perpetual: take physical inventory at some time
Determining inventory quantities consists of:
1. Taking a physical inventory of goods on hand
2. Determining ownership of goods
Taking a physical