Includes three elements:
1. The name and a brief description of the competency.
2. A description of the observable behaviors that represent proficiency in
3. Proficiency levels such as:
Level 1: Identifies risks and de
Human Resource Management
October 2, 2014
Topic Statement (outline of topic will be covered and how it relates to HR)
The area of focus will be the employee engagement initiatives taken on by
Costcos Human Resource Department. Emplo
Employee Engagement and its influence at Costco
Costco CEO Craig Jelinek Leads the Cheapest,
Happiest Company in the World
(Bloomberg Businessweek by Brad Stone, June 2013)
Table of C
Line Managers VS. Staff Managers
Line Mangers Managers who are authorized to direct the work of subordinates and are
responsible for accomplishing the organizations tasks. Usually associated with managing
functions (like sales or production) that the comp
Functional Strategy A departments functional strategy identifies what the department must
do in terms of specific departmental policies and practices to help the business accomplish its
Strategy at Each Company Level: Corporate level st
Corporate Strategy - Identifies the sorts of businesses that will comprise the company and the
ways in which these businesses relate to each other.
Corporate Strategy Options:
1. Concentration (single business) the company offers one product or product
Human Resources (HR) - The people an organization employs to carry out various jobs, tasks,
and functions in exchange for wages, salaries, and other rewards.
Human Resource Management The process of acquiring, training, appraising, and
Steps for business process reengineering:
1. Identify a business process to be redesigned.
2. Measure the performance of the existing process.
3. Identify opportunities to improve this process.
4. Redesign and implement a new way of doing the work.
The Strategic Human Resources Management Process (SHRM) Formulating and executing
human resource policies and practices that produce the employee competencies and behaviors
the company needs to achieve its strategic aims.
Human Resource Strategies Refer t
When writing a Job Specification:
For Trained vs. Untrained personnel A job specification is straightforward to write
for trained people. It would focus on length of previous service, quality of training, and
previous job performance. Untrained people hav
HR Scorecard A process for assigning financial and nonfinancial goals or metrics to
the human resource management-related chain of activities required for achieving the
companys strategic aims and for monitoring results.
Digital Dashboard Presents the man
Strategic Human Resource Management Formulating and executing human resource
policies and practices that produce the employee competencies and behaviors that the company
needs to achieve its strategic aims.
What does it do?
1. Decide what the st
Job Analysis The procedure for determining the duties and skill requirements of a job and the
kind of person who should be hired for it.
Information Gathered from Job Analysis: About the jobs actual work activities, about
human behaviors the job requires
Personal Talent Analysis
Talent, as defined in First, Break All The Rules, is a recurring pattern of thought, feeling,
or behavior that can be productively applied (Buckingham & Coffman, 1999, p. 71).
Shown below are the two talents listed in F