INFORMATION SYSTEMS TO CLIENTS
1. Concept and evolution of software customer relationship (CRM) in Company
The global information systems to customers or CRM, born of a specific application of the
concept of ERP, focused exclusively to create, maintain, a
Every company needs to acquire resources for the conduct of its operations. Purchasing
management is the set of activities to do in the company to meet that need in the best way. This
set of activities can be listed as the following functions:
The maid is in charge and responsible for leading client clothing lingerie, which must be placed
in the bag to find the client in the room. If these clothes is not placed in the bag, will opt for:
Ask the client, in which case yes would
The client output is to be produced based on two key factors:
Be it on the date specified by the customer.
This output occurs before 12 the same day.
One of the biggest problems for client output is the one caused by the client's stay, although
Control of materials and cleaning products.
The housekeeper also has the obligation to ensure maximum use of cleaning products and
useful work. The housekeeper must have a warehouse from where supplies the maids products
and tools that will be used. In th
Missions of the housekeeper.
The governess is the person who is at the head of the department and has the obligation to care
for the maintenance of furniture, lingerie (if any), cleaning products and equipment and utensils
used from day to day. Therefore,
The shopping maid.
To perform the job, the maid will need a car cleaning waitress and plant. This car must wear
clean clothes bedding, cleaning materials and product residues and amenities or publicity and
propaganda. All items must be completely separate
Types of reserves (individual and group)
Among the documents that use the reservations department, is the booking form which can be
of two types: individual or group. This type of booking sheet is often used in hotels medium or
large and hotel chains, rep
Turnover: I cash and credit.
The turnover of a hotel usually understand the whole process of assessment and preparation of
the various departments vouchers and invoices. This process usually starts since taking the
commands to the client, it is passed to
THE TOURIST ACCOMMODATION
Any company that facilitates regular and professional room service, always in consideration of a
price and with the particularity that it may well offer complementary services.
1. Arrangements for accommodation.
Organization and functions.
The hotel lobby is the business card of the entire property. This department has a great
influence and great importance for the public, ie customer, as this is the first department around
the hotel where the customer ha