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MKT 223 CUSTOMER SERVICE

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    A Few Big Assignments

    Always Do the Reading

    Participation Counts

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    • Profile picture
    May 10, 2017
    | Would highly recommend.

    Not too easy. Not too difficult.

    Course Overview:

    I love marketing customer service. I get to experience a plethora of great technological relations. By that, I mean through the online course study I am currently being offered, I have found that there is satisfying relations well beyond my first assumption when using the computer as means of class discussion. The amount of convenient learning that is done at the oddly joyous and even sometimes strangely overwhelming fingertips, is just awesome. It sounds perfectly logical to recommend this course to anyone looking to help take the time to realize, there are others out there just like them! I couldn't believe the challenges I have had in my past. I was Mr. Murphy himself when undergoing regular time exceptional tasks of every decent common American. Catching the bus, arriving to work and/or school on time, beginning projects and more importantly finishing those projects. You name it, I was far from the now ultimate branding and wildly phenomenal hero Superman. I reveled in coursework, and actually found it pleasing...yet there were certain standards I just could not conform to, even when I tried my absolute best- caveat; by best meaning sometimes my best sarcasm and logic, together [at times]. This course helped me gain responsibility and take control of my life in ways that were small, yet relishing victories. How the sky opened up, and gave me the preferred sunshine when I reminisced about how many classes I had taken and only to my humiliating schadenfreude. Thank you.

    Course highlights:

    The student can expect the instructors to…Provide complete and well-organized course materials.Encourage and answer questions and other communications. Be available via the internet for online students during all scheduled office hours. Grade and post all assignments and tests within seven days of the due date, except for major projects/papers that may require additional grading time. Respond to emails no later than the next school business day (holidays and breaks are not school business days).Use Eastern Standard Time for dates/times. Be professional and respectful in all communications with students

    Hours per week:

    9-11 hours

    Advice for students:

    Define customer service and the profession. Recognize customer-friendly systems and define a service strategy. Explain the importance of effective communication in customer service. Develop strategies for communicating with each of the four behavioral style while building customer relationships. Define what a service breakdown is. Implement a front-line service recovery strategy, and spot roadblocks to service recovery. Determine actions for dealing with a diverse customer population. Recognize the extent to which customer service is facilitated by the effective use of technology. Define quality service and discuss strategies that can enhance customer satisfaction. Develop techniques to better manage your stress and time while better serving customers.

    • Spring 2017
    • Donna DeVault
    • Yes
    • Always Do the Reading A Few Big Assignments Participation Counts

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