Benchmarking can be described as the standard against which something can be
measured or assessed; a company can look at top performing companies and recreate what they
do to make their company better. McDonalds drive thru is one of the fastest but there
Steps to Developing a Forecasting System notes
Determine the purpose or use of the forecast.
What objectives are you trying to achieve with your
How far into the future do you wish to forecast?
Select the product/service family an
Production/ Service Design Considerations notes
Product/service breadth of number of options
Product/service customer focus
Product/service life cycle
Principles of Total Quality Management notes
The customer defines quality and the customers needs are
Find out what the customers want.
This might involve the use of surveys, focus groups,
interviews, or some other tech
Chapter 1 Production Management notes
What do you want to do?
How do you want to offer it?
Where do you want to do it?
What do the people do?
How do they
Typical Strategies to be Supported by
Production/Operations Management notes
-Design= make rapid design changes and/or introduce new
-Volume= respond to swings in volume
3 Distinct Areas of Human Resource Management Strategy
Mgmt 482 lecture notes 3-37-13
Determining staffing policies that deal with:
How many workers of what skill levels are needed and
Establishing a Statistical Process Control System lecture notes
Problem solving and continuous improvement are based on the
use of statistical quality control methods.
Keep track of results and use these to guide quality
Levels of Capacity Management lecture notes
Long Range Capacity Planning Decisions
Location of facilities
Timing of expansions
Type of capacity
Amount of expansions & triggers
Capacity Planning lecture notes
What makes the long range capacity planning decision so
1. A plan developed from forecasted data, not actual sales
The actual sales pattern may exhibit seasonality
Products inherently have a life cyc
David Garvins 8 Dimensions of Quality
Basic operating characteristics of a product
Extra items added to the basics
Example: gas mileage
Examples: stereo CD, leather interior, etc.