Chapter 9 Notes
Affiliation is the need to feel included in our relationships, to be liked and to
receive affection (Schutz, 1966).
o If our needs for closeness are not satisfied in our relationships, we
experience feelings of conflict.
o We each vary in
Chapter 10 Notes
Interpersonal conflict is inevitable.
If managed in appropriate ways, conflict can be constructive.
Conflict occurs on two levels: content and relationship.
One approach to resolving conflict is the Method of Principled Negotiation, which
Conflict is inevitable in groups and organizations.
Mutual agreement is possible in any conflict situation if people are willing to
negotiate in authentic ways.
Conflict can be uncomfortable, but is not necessarily unhealthy or bad.
Group Empowerment Notes
Expectancy Theory: First step in motivation process is to let workers know they
are competent in their work. Motivation builds when people know they are able
to do the job
It is common for out-group members to feel like others do n
Module 1 Notes
Center on differences in beliefs and values, or goals
Belief conflicts occur when others viewpoints are incompatible with our own.
Value conflicts occur when others values are incompatible with our own. Ex.:
Should a first-year
Module 2 Notes
Objective criteria help parties view conflict with an unbiased lens.
Objective criteria can take many forms:
What a court would decide
Ex.: salary ne
Module 3 Notes
A conflict style is a patterned response that people use when approaching conflict.
Conflict styles vary along two dimensions: assertiveness and cooperativeness.
o Assertiveness refers to attempts to satisfy ones own concerns
Module 5 Notes
This style is moderate on both cooperativeness and assertiveness.
Advantages of the style:
o Requires attending to ones goals as well as others
o Works best when other styles have failed or arent suitable
o Can force an equal power balance
Module 11 Notes
Solution: Give support and nurturance
It is important for leaders to use a supportive style It provides what is
missing by giving nurturance when group members are engaged in boring
Social support can take a variety of forms & it sho
Overcoming Obstacle Notes
Hundreds of articles have been written in an attempt to explain human motivation
Path-goal leadership incorporates expectancy theory as a way to motivate others
Expectancy Theory suggests people will be more motivated when the