What is gratitude? What is giving thanks called?
What are the four steps for dealing with complaints? Listen,
Present alternitives, investigate, & follow up are the steps for
What is a tourist? What is who makes a journey and returns
What is a tou
Which of the following is an example of a measurable customerservice goal that many businesses set in
order to facilitate the distribution process: A
The opportunity to create targeted marketing campaigns. The
opportunity to create targeted marketing
Which of the following is a situation where acting responsibly is
mandated by law: A
You must decide whether or not to drink with friends at a party.
According to the law, alcohol is only for
people who are 21 and over. If you're under 21 and you drink,
Which of the following is a disadvantage of consensus building: B
Encouraging unnecessary compromise. A disadvantage of
consensus building is that it encourages
group members to compromiseall the timeeven when it might
not be wise for a group member to
In order to be understood on the telephone, a business's
employees should always C
Enunciate clearly. Enunciating clearly involves speaking clearly
and distinctly, which makes the message
easy for the listener to follow. The message may not be clear if
attractions Items of specific interest to travelers, such as natural
wonders, man-made facilities and structures, entertainment, and
client A ;person or business that pays for professional services or
products of people or businesses.
A business that is clean and well maintained is likely to Attract and
What do many gift shops keep on hand in the event there is a
robbery situation? Bait money.
A cruise ship security specialist may advice a tourist who is going
The manager of a franchise business prepares a monthly
calendar according to the franchisor's requirements. What level of
depth and scope are involved in this task? Low depth, high scope.
Businesses' profits are at a 30 yr low, but consumer savings are
As a primary source of law, federal statutes are enacted by The
Requiring businesses to control pollution and to dispose of
hazardous waste properly are some of the main functions of _
Which of the following regul
A characteristic of the accrual method of accounting is that it
Records credit purchases when the purchases are made.
Which of the following is an example of current liabilities that a
business should include in its balance sheet: Employees' salaries.