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UNIT I
Operating Income Practice Problems
1
Customer returns and allowances for Department #620 came to $4,500. Gross
sales in the department were $90,000. What percentage of merchandise sold
was returned?
2
The gross sales for Store B were $876,500. The
MC 550 Case Study 1, S. Weidner
Hank Kolb, Director of Quality Assurance
Case Study 1
Prepared By
Steven Weidner
Gregory W. Judge
MC 550 Operational Management
City University
Renton, WA
October 15, 1996
MC 550 Case Study 1, S. Weidner
Problem Definition
Victoria's Secret The goal was to create a shopping experience representative of the Victoria's Secret lifestyle:
sophisticated, sexy, modern, feminine and loaded with attitude. They use pink in certain areas and hot pink
lighting in focal wall displays.
Name _
Date _
MBA503 Operations Management
Content Assessment #3, Theory of Constraints
Outcome: Students will analyze a hypothetical process, identify the constraint (bottleneck) operation,
calculate the production capacity (throughput) of the process, a
MBA 503 Student Learning Outcomes
Lean Operations:
The student will be able to:
Describe the seven common sources of waste in operations
Identify incidents of waste in a case and prescribe one or more methods to reduce or
eliminate waste.
Assessment Pro
