Module # 3
May 25, 2012
Great customer service happens when you exceed expectation and expectations are
higher than ever now because of the current economy. People want to interact with government
on their own terms.
Module # 1
Public administration is government in action and is what the state does. Whether its a
chef from the White House preparing a menu for a chief of state or other dignitaries or the FDA
The Federal Courts
Sotomayor is nations first Hispanic justice and
third female Supreme Court justice.