Chapter 9: Foundations of Group Behavior
1. Group: two or more individuals, interacting and interdependent, who have come
together to achieve particular objectives
2. Formal group: a designated work group defined by an organizations structure
Chapter 4: emotions and mood
1. Affect: generic term that covers a broad range of feelings people experience
including both emotions and moods
2. Emotions: intense feelings directed at someone or something
a. Caused by specific event
3. Moods: less intens
Chapter 12: Leadership
1. Leadership: the ability to influence a group toward the achievement of a vision
or set of goals
a. the manager does things right, the leader does the right thing.
2. Trait theories of leadership: theories that consider personal q
Chapter 1: What is Organizational Behavior?
1. Managerial Roles and Functions
a. Importance of a productive organization
b. A manager is someone who delegates work to achieve organizational goals
c. What are some essential skills?
c.i. Technical skills: a
Chapter 2&3: Specification and Structure
1. Mission Statement: a brief statement of the ultimate goal (the purpose of this
project is.). It states what the project and its sponsoring clients are trying to
a. Helps provide project direction: clari
Chapter 4: Scheduling
1. Project Objectives: SMART
a. Specific, Measurable, Actionable, Realistic, and Time-Limited.
2. Scheduling Project Tasks- organizes project tasks across time (relating project
tasks in terms of task starting and completing requirem
1. Executive summary: one of the most important components of any project
report. Summary of the project outcomes or findings.
a. begins with a really brief introduction of background information: the
purpose and objectives of the project along
Developing and Leading Teams: Cobb Ch.6 & 8
1. Team development: stage model (Need to know this for the exam)
a. Forming: their members are unclear about the goals and priorities of the
project ahead and the roles they will play. Members are pol
Chapter 9: Teams Evidence suggests that teams out perform individuals on tasks that require multiple skills, judgment, and experience. As organizations restructure themselves to compete more effectively and efficiently, they are turning to teams as a
6 tactics to manage interpersonal conflict:
worked with more rather than less conflicts and debated on the basis of facts
developed multiple alternatives to enrich the level of the debate
shared commonly agreed-upon goals
Attribution Theory: when we observe someones behavior, we determine if it was externally or
-3 factors of Distinctiveness, Consensus, and Consistency. Distinctiveness-whether
individual displays different behaviors in differen
Organizational culture: system of shared meaning held by members that distinguishes the
organization from other organizations; is descriptive
-innovation and risk taking, attention to detail, outcome orientation, people orientation,
Diversity in Organizations
Two forms of a diverse workforce
Surface level characteristics
Demographic or otherwise visible differences between individuals, do not necessarily
reflect the ways people think or feel but that may activate certain stereotype
Chapter 10: Understanding Work Teams
1. Work group: a group that interacts primarily to share information and to make
decisions to help each group member perform within his or her area of
2. Work team: a group whose individual efforts resul
Chapter 8: Motivational- From Concepts to Applications
1. Motivation Theories
a. Self-efficacy has the strongest effect on task performance.
b. Goal-setting is the second strongest effect.
c. Expectancy theory is the third strongest.
d. Equity theory has
Chapter 7: Motivational Concepts
1. Motivation: the processes that account for an individuals intensity, direction, and
persistence of effort toward attaining a goal.
a. Intensity- how much effort?
b. Direction: is effort directed toward the organizations
Chapter 1 (R&J): What is Organizational Behavior?
1. Managers: an individual who achieves goals through other people.
2. Organization: a consciously coordinated social unit, composed of two or more
people, that functions on a relatively continuous basis t
Chapter 3: Attitudes and Job Satisfaction
1. Attitudes: evaluate statements or judgments concerning objects, people, or
a. Cognitive component: the opinion or belief segment of an attitude
a.i. A person who eats meat and then fights for animal rig