Chapter 4 Job Analysis and the Talent Management Process Check up
Please submit only your answers to the following assignment containing multiple choice and true/false
1) Which term refers to the holistic, integrated and results and
Review Your Learning Questions Chapter 2
1. Measurable goals allow the organization to
A. Determine production levels
2. Which benefit results from involving staff members in the goal-setting process?
D. Benchmarks their analysis skills
3. The operations
Review Your Learning Questions Chapter 5
1. What principle is important when developing a project team?
A. Remember that some employees may not want to participate if failure will reflect on
2. Which type of team performs routine tasks that are part
1. A leader who is all action and little vision is actually uninvolved.
2. The complexity of the environment and the uncertainty of the future can overwhelm a leader.
3. Leaders accept the easy answer rather than looking
Assignment #5 a
1. Define the following key terms:
Workforce (or employment or personnel) planning: The process of deciding what positions the
firm will have to fill, and how to fill them.
Trend analysis: Study of a firms past employment needs over a peri
1. Identify and define the various types of interviews - when does each one work best?
Unstructured: The interviewer pursues points of interest as they come up in response to
questions. Most selection interviews fall into this type of interview.
Please mark the correct response for each question.
1. At its most basic, culture is a pattern of shared assumptions and beliefs about how things are done in an organization.
2. External adaptation, a function of culture in organiza
Review Your Learning Questions Chapter 4
1. Which statement about motivation is correct?
D. Good managers always know what motivates all of their employees
2. Which is the most basic level of need according to Maslows hierarchy of needs?
Chapter # 3 Contingency Approaches to Leadership
ASGN # 3
Please submit on your responses to the following questions. The questions are either True/ False
or Multiple Choice.
True or False
1. The contingency approaches explain the relationship between lea
Review Your Learning Questions Chapter 3
1. Restaurant or foodservice managers who use effective communication skills will be able to
B. Build employer trust
2. Spoken or written words and nonverbal actions are examples of which element of the
Briefly outline the theory relevant to the case study (5
Briefly outline the case study to ensure the audience is
fully aware o
The Role of Service in the
What is service?
It is all actions and reactions that customers perceive
they have received
Emphasis is on the guests total experience
Moments of truth
Characteristics of Service
Leadership and Management
A kind of influence To show the way to
It is seen as an art, that of involving peoples
full voluntary cooperation.
Few groups can accomplish much without an
individual who acts as an effective leader.
Human Resources in the
Issues in Human Resources
costs range from 25% to 40% of F&B
Definition of Staffing
The work that managers and supervisors do to
Market entry in tourism is open
New destinations can acquire:
1. Market share
2. Economic benefits (millions & billions in revenue)
3. Social benefits of tourism.
New supportive industries
Personal Characteristics of
a General Manager (GM)
It all starts at the top
How the GM feels about and acts
toward issues such as safety and
providing excellent guest service will
impact the attitude of the hotels staff
when they address these same issues
What Event Planners Do
Event planning is a general term that refers to
a career path in the growing field of special
Its forecast includes a growing demand for
current and future employment opportunities
The title event planner was f
Theme Parks and Attractions
Are relatively new
Date back to the 17th Century Pleasure Gardens of
England and France
1893 Chicago World s Fair the first ride
Rooted in fairs, carnivals, amusement parks (medieval
Beyond the concept
HOSPITALITY AND TOURISM
DEVELOPMENT OF THE
Meetings, incentive travel, conventions, and
exhibitions (MICE) represent a segment of the
tourism industry that has grown in recent years
MICE tourists spend abo
Gaming Entertainment Includes:
Commercial and Native American casinos
Wagering on greyhound and horse races
Lottery operated games
Gaming versus Gambling
Gaming entertainment =Games & leisure activities
TRAVEL AGENCIESTOUR OPERATORS
A travel agent
Is a middleperson who acts as a travel counselor
and sells travel services on behalf of airlines,
cruise lines, rail and bus transportation
companies, hotels, and auto rental companies
U.S Government created AMTRACK in 1971
Based in Washington, DC, AMTRAK is the
independent semipublic corporation that operates
passenger trains in the U.S.
Official Name=National Railroad
LEISURE & RECREATION
Is time free from work
Is freedom from work and obligation.
It is productive, creative or
contemplative use of free time
Direct link between leisure & the
advancement of civilization
The price of working har
Tourism Types - Trends
It comprises the activities of
persons traveling to and
staying in places outside
their usual environment for
not more than one
consecutive year for leisure,
business, and other purposes
What is UNWTO?
THE IMPACTS OF TOURISM
Is a major social phenomenon as it has become part of
most people s lives
Is often claimed to be the world s largest industry
Has significant economic, environmental,
social and cultural consequences for
destination areas an
What Are Managed Services?
Companies that manage a food service facility for a
They have to please guests & clients
Guests may eat on a daily basis (captive clientele)
They produce food in large quantities
Set number of meals/