Midterm 1
BBA 330
Agenda
Why measure performance?
n Performance measurements
n Balance Scorecard
n Quality leaders
n Six Sigma
n Cost-of-Quality measurement
n 7 Quality Control tools
n Root Cause Analysis
n Conclusion
n
Why Measure performance?
Improvemen
QUIZ 12
Question 1
2 out of 2 points
Short term capacity
decisions usually
involve adjusting
schedules or staffing
levels
Selected Answer:
Answers:
True
True
False
Question 2
2 out of 2 points
Capacity can be
viewed as the
maximum rate of
output per unit
Question 1
2 out of 2 points
Managers who are making decisions under conditions of _ have the highest possibility for
failure.
Answers: a.
certainty
b.
ambiguity
c.
uncertainty
d.
risk
e.
jeopardy
Question 2
2 out of 2 points
Teri is collecting data on
BBA 330
Midterm 2 Major calculation
Using the data below, find the EOQ, the total annual cost associated with the economic
order quantity, and the reorder point.
Annual Demand: 15,000 units Weeks Operating: 52 weeks/year Ordering Costs:
$60/order Holding
Question 1
5 out of 5 points
A brand's _ is the set of benefits or values it promises to deliver to consumers to
satisfy their needs.
Question 2
5 out of 5 points
Selecting particular segments of a population of customers to serve is called _.
Question
Question 1
2 out of 2 points
With regard to the three types of customer attributes in evaluating the quality of goods
and services, those associated with the features of a new laptop computer such as
processor speed and hard disk capacity would best be c
Score 50/50
Question 1
1. According to your text, what are two current major public policy and ethical issues in
marketing research?
X
child pornography and identifying sampling methods
intrusions on consumer privacy and misuse of research findings
misuse
Question 1
2 out of 2 points
Which is generally related to service operations?
Selected Answer:
Answers:
tangible product
need for flexible capacity
separation of production from consumption
large amount of inventory
Question 2
2 out of 2 points
From th
5.59
a) If 0 items take more than three days that means that all 10 items made it to their
destination on time. The probability that this will happen is 12%.
b) The binomial for one item taking more than three days is (10 x .19 (.81)^9) which equals
a pro
13.64
The slope of the line, b1, represents the estimated expected change in Y per unit change in X.
It represents the estimated mean amount that Y changes (either positively or negatively) for a
particular unit change in X. T h e Y intercept b 0 represen
14.57
a) 1.174
b) 6.584
c) 6.519
d) 7.179
e) Y= -3.888+1.449X1 + 1.462X2-0.190(X1X2) = -3.888+1.449X1+1.462(2)-0.190(X1)(2)=0.964+1.069X1. Therefor the slope of X1 is 1.069
f)
Y= -3.888+1.449X1 + 1.462X2-0.190(X1X2) = -3.888+1.449X1+1.462(7)-0.190(X1)(7)=
Payoff table
State of Nature
S1
a1
800,000
Action a2
S2
-40,000
S3
50,000
S4
300,000
S5
700,000
0
60,000
120,000
130,000
0
a3
12,000
12,000
145,000
400,000
500,000
b) The company should choose a1 because it has a higher payout rate.
c) The maximax is 800,
Case Study
1. If R.C. Colemans top management established a required 40-week completion time for
the project then there would be a 10.38% chance that the completion time would actually
be met. Since the probability of them completing this project in the 4
a.)
The expected payoff for a1: drill imediately is ($430,000)(.55)+
($30,000)(.45) = $250,000The expected payoff for a3: do not run
seismic test, do not drill is $130,000.
b.)
The expected payoff for the rightmost fork is ($400,000)(.85)+($0)
(.15)= $340
Page 1
P 5.14
x
f(x)
(100.00)
50.00
100.00
150.00
200.00
34fc3b8940f405e365c023443079802c3e26d5a3.xlsx
Part A
0.10 The proper value for f(200) is .05. My
0.20 interpretation for this value is that a profit of
0.30 200 will be the least likely to happen.
0
Page 1
Chapt 6 Hw
P 6.6
f(x) = 1/8 for 18 <= x <= 26
=0 elsewhere
Part A)
The probability of a sitcom having 25 or more minutes of
programming is
0.13
Part B)
The probability of a sitcom having between 21 and 25
minutes of programming is
0.50
Part C)
The
4.49
a) The probability that a female or a male will hide a clothing purchase is 17.8%.
b) The probability that a female or a male will hide investment purchases is 12.8%.
c) The probability that a male will hide an auto-related expense is 6.6%.
d) The pr
Question 1
2 out of 2 points
To understand authority, you must understand the three characteristics of authority. (1)
Authority is vested in organizational positions, not people. (2) Authority is accepted by
subordinates. The third characteristic states
Question 1
1 out of 1 points
Read the scenario and answer the following question. At TopPick Cards, Inc. (TCI), new
employees are typically young, recent college graduates. Each employee enters a specific
area in the company, such as finance or marketing
QUIZ 7
Question 1
2 out of 2 points
Technology is not
used in the service
industry
Selected Answer:
Answers:
False
True
False
Question 2
2 out of 2 points
Robots can be
taught a large
number of sequences
of motions and
operations and even
make certain lo
A
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Profit and Loss Statement
B
C
D
E
F
G
H
I
J
F
M
A
M
J
J
A
Company Name
Net Sales
5
5
5
5.00
5.00
5
5
5
Cost of Merchandise Sold
>Wood
>Produce
>Supplies
>Groceries
>A
Study Guide: E-Commerce: Digital Markets, Digital Goods
1. How does the Internet change consumer and supplier relationships?
One clear change is that consumers can research products and services online and then make their
purchases on the Internet. As the