New Perspectives Excel 2013
Tutorial 8: SAM Project 1a
ADVANCED FUNCTIONS AND CONDITIONAL FORMATTING
Author: Melissa Haney
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Chapters 1 & 2
Question One: Why is process thinking important to operations management? Thinking of
yourself as an "operations manager" for your education, how could process thinking improve
your performance as a student?
Process thinking is important to
Chapters 3 & 4
One tool used to measure operations of an organization is the Balanced Scorecard. Please
define the tool in your own words and how it could be applied in your current workplace or a
past employer to measure the operations?