Refer to page 102.
C1-1.What are the implication of . . Summarize your thoughts in about 100 words. [10 points]
C1-2. Using your library or your favorite search engine, . . In a report about 200 words . over
the next few years. [10 points]
Refer to pages 51-52.
C2-1.Conducts a SWOT analysis for the existing Hal's Hardware store . . Create a diagram similar to Figure 1-12 to
summarize your SWOT analysis results. [5 points]
C2-2. Conduct a SWOT analysis for Sarah's proposed . . Create a diagr
Refer to page 50-51.
C1-1.Slivercar's business process design . . In about 100 words, . of choosing not to server them. [10
C1-2. Assume you are the Customer Experience Manage at . . Prepare a memo of about 200 Words to .
can take to reduce those
Refer to page 155.
C1-1. Many managers would be reluctant even to . . In about 200 words, outline . the costs and
benefits of doing so. [10 points]
C1-2. In this chapter, your learned that . In about 100 words, explain . or does not accomplish this