Chapter 12 another big chapter! Look at the PowerPoint as well
Define leadership and know the difference between formal and informal leaders.
Know and be able to discuss the 6 key traits of leadership (integrity, intelligence,
August 12, 15
1. What is the best conflict handling style? Please discuss when, which conflict handling style
would be the best with examples. Please include all the five conflict handling style.
Collaboration is the best conflict handli
Chapter 1 Study Guide (2 questions)
What is organizational behavior?
Organizational behavior is defined as the systematic study and application of knowledge about
how individuals and groups act within the organizations where they work.
Why does orga
Define conflict and know the three types of conflict. What is functional conflict and
dysfunctional conflict? This leads to the question is all conflict bad? Understand the
causes of conflict as discussed in the book. How can you manage conf
Understand the concept of decision-making. What are programmed and
nonprogrammed decisions? What are the three categories of decision based on the
level that they occur?
Decision-making refers to making choice among alternative course of act
Understand the definition of communication and the communication process.
What is noise? What are the 3 Ps (physical, psychological, and
Communication is a process by which information is exchanged between